This has made life difficult for ordinary passengers. The Railways have now decided to stop the Quick Book Option and cash card booking between 8 a.m. and 9a.m. in the morning. Also, individual users are now permitted to book only two tickets during this period.
Ticket agents will also not be able to book 'Tatkal' tickets during the opening hour of 8 a.m. to 9 a.m. The provision of carrying one of the eight prescribed identity cards is already there in place since February 2011. Further, the facility of change of name is not permissible on Tatkal tickets.
Regular checks at the Reservation offices by senior officials of the Railways are now being done during the opening hours to put an end to the activities of touts and other elements who misuse this facility. Refund rules on 'Tatkal' tickets have been made stricter so as to discourage proxy bookings by agents.
On the technical front the Railways have increased the load of IRCTC's server so that the passengers can get easier and faster access to online reservation facilities during peak hours and seasons. If these measures taken by Railways succeed in checking the misuse of Tatkal facility then it will bring a much needed relief for the passengers, especially during peak festival and holiday seasons.