India's Knowledge Process Outsourcing (KPO) market, which is growing at a compound annual growth rate (CAGR) of about 30 per cent annually, may touch USD 30 billion by 2015 from the current level of USD 20 billion, according to the industry body Assocham.
Assocham, in its recent paper on "Current scenario of Indian KPO Industry", said that rising demand for profession-based services is expected to drive the growth in the industry in areas of research for capital and financial markets, legal works, editing jobs for international publishing houses among many others.
The body also said India's KPO industry currently faces stiff competition from countries like Philippines, Russia, China, Poland and Hungary as these are emerging strong contenders for KPO business in view of qualified KPO professionals, low-cost advantages, domain expertise, location advantage, sales and marketing capabilities and data compliance.
However, Assocham secretary general D S Rawat also said that Indian KPO industry also faces supply crunch as companies always find it tough to search a qualified, experienced and talented employee.
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