Besides, other four services requests -- download mobile banking app, cheque book request, account statement and email statement -- can be made by dialling toll-free numbers.
"This is part of our efforts to expand convenience banking through digital initiatives," he said, adding that this service is completely free of cost and no charges are applicable to the customer either while making the call or receiving the SMS.
"With this new service we have made the most popular banking queries available on any mobile phone in a convenient, hassle-free manner," he said. In this manner, the bank is able to reach out to more people across urban as well as rural India, and provide access to their accounts anytime and anywhere, the report quoted Chugh.
Dion Global Solutions Ltd.