The Reserve Bank of India (RBI) have asked banks to have a facility for customers to register for mobile banking at all their ATMs latest by 31st March 2016.
RBI has been encouraging banks to leverage on the mobile channel for widening the access to banking services.
Irrespective of whether the services are offered through SMS, USSD or application channels, customer registration for mobile banking is critical.
Banks should also strive to facilitate customer registration for mobile banking through other channels including internet banking, IVR, phone banking, the RBI said.
Customer registration is an important pre-requisite for offering mobile banking services, banks should also use multiple channels to create awareness among their customers regarding mobile banking services and options available for customer registration.
Towards this end, RBI has been reiterating the need for simplification of procedure and greater degree of standardization in procedures relating to registering of customers for mobile banking.