Speaking about the idea behind launching such an app, Mr. Vikram Ramchand, founder at MakeMyReturns.com says, "The mobile landscape in India has been witnessing a drastic change especially with the advent of smartphones. A lot of internet consumption now takes place on mobile phones itself. Hence, this app will give taxpayers the freedom to file their returns from just about anywhere as they don't necessarily have to log in to a computer or physically go to a chartered accountant".
The app is very easy to use and can be downloaded by any android or iphone user. One simply has to download the app from the Google play store or Apple store. Once downloaded, the user has to create his/her account, fill in their personal information, salary details, home loan information if any, interest income if any, check their deductions and finally file their returns. With all the necessary information in place, the entire process only takes about 10 minutes to complete. In case of any issues while filing, one can also report the issue directly to the customer service department by using the app itself.
As safety and security is one of the common concerns of people, Make My Returns reassures that every return that is filed with them goes through the most secure and technologically advanced servers. After filing their returns, they can keep a track of all the sections and maintain a summary of their tax filing on the app itself. Every customer is also given customer service assistance right till the end of the process irrespective of whether they choose to opt to self-file their income tax returns free of cost or ask for expert/premium assistance.
Make My Returns has always believed simplifying taxes for the tax payer. Hence, in the long run the company plans to launch several new features in addition to their existing products which will change the way tax filing is done in India. One of their latest features enables the user to interact with a dedicated chartered accountant that works like a direct one-on-one conversation.Further adding to it Mr. Ramchand says, "In the long term, we are planning to automate our platform to the extent that a person would need only his/her PAN (Permanent Account Number) to use the system which will automatically pull up all the data required for filing their returns, which will make life much easier for any tax payer".