It's highly possible that you have applied for a PAN Card and you have no information with regards to the status of the same. You are confused and despite repeated follow-ups you are unable to find a way.
All you need to do is click here
After you visit the same you need to click here
You would be directed to the website and you need to fill in all your details. A drop down box would ask you the following:
1) PAN Card not Received
2) PAN Card Returned Undelivered
3) Name Mismatch on PAN Card
4) Photo Mismatch on PAN Card
5) Father's Name Wrong on PAN Card
Select the type of grievance and then also fill other relevant details like coupon number, applicant name, address and all other details mentioned. Also, it's important to select the agency whether it is NSDL or UTIISL.
After you have filled in all the details you have to submit the same. The Income Tax Department will try and resolve your grievance at the earliest.
It's important to note that you should not make an application for multiple PAN Cards. Having more than one PAN Card is against the law.
Why you should have a PAN Card?
It's almost impossible to undertake any large transaction today without a PAN Card. It is therefore extremely important to have a PAN Card. You will need a PAN card when you are filing your income tax returns, buying property, depositing large amounts of cash in your bank account etc. In fact, there are a large number of places where you need a PAN Card today.
Therefore, in case you have not applied for one, you need to do so at the earliest, even if you are not eligible to pay income tax.