There can be occasions when you have a complaint against a listed company/ intermediary registered with SEBI. In such a case if even after approaching the company, your concern is not satisfactorily redressed then you have the option to take up the case with the SEBI using SCORES or Sebi Complaints Redress System.
Sebi redresses complaints concerning to issue and transfer of securities and non-payment of dividend with listed companies. Also, it addresses grievance against several intermediaries registered with it and similar issues.
It is a centralized web-based complaint resolution platform using which complainant can file his complaint against the listed company or intermediary. Complaints against companies which are unlisted or delisted are not dealt with by Scores.
To address investors' grievance against companies in a prompt manner, SEBI has overhauled the process of filing complaint with SCORES. Complainants at first now need to register themselves on the portal giving details such as name, address, e-mail, PAN etc after which they will be provided a unique Id and password over phone or via e-mail.
Post this, investor will need to select the complaint category, nature of complaint, company name, provide the complain details in maximum 1000 characters. Also a PDF document up to 2MB size can be attached as a supporting document for your complaint. After successful complaint filing a unique registration number will be given which has to be noted for future correspondence.
How Scores redresses investors' grievance?
The Scores platform allows investors to submit their grievance with companies or intermediaries directly for resolution. And as per SEBI, the complaint has to be addressed to by the entity in a maximum of 30 days failing which the issue will be taken up by Scores.
Further, an investor or shareholder is allowed to make a complaint on Scores within 3 years time from the date of cause of complaint.
Few more points
In case you are not tech-savvy to file an online complaint on SCORES, a complaint in writing can be sent to the SEBI office
Investors can track the status of their filed complaint under Investor corner by clicking on ' View complaint status', here they would need to provide the unique complaint registration number. The status of the complaint can then be viewed by the complainant.