State Bank of India (SBI) has recently instructed its customers to send Know Your Customer (KYC) documents via post or registered email ID in light of the COVID-19 situation in the country. According to the lender, account holders do not need to visit banks to update their KYC details. Customers must attach any of the documents such as passport, voter ID card, driving licence, Aadhaar card, NREGA card, or PAN card to update their KYC details. The ID proof of the individual who will manage the account must be sent to the bank for account holders under the age of ten years. Minors who manage their own bank account should submit any of the KYC documents for authentication. Non-resident Indians (NRIs) can complete KYC requirements by submitting a passport or copies of their residence visa. Foreign offices, notary, the Indian Embassy, and representatives of correspondent banks whose signatures are proveable by an authorised branch of the SBI should all attest to the residence visa copies. In view of the Covid-19 constraints or lockdown, SBI announced that branches will update customers' KYC using documents received via mail or post. On its Twitter account, SBI recently informed its customers that "Please ensure that partial freezing of CIFs due to KYC updation is not done up to May 31, 2021."
SBI customers can send the documents to the branch's mail address using their registered email address. Customers who have difficulties in upgrading their KYC details can file a report at crcf.sbi.co.in/ccf/. Under the current customer> general banking/operation of accounts section, you can share the relevant details of your complaint at crcf.sbi.co.in/ccf/. You can also file grievances by calling SBI's helpline number, which is 1800 11 2211 (toll-free), 1800 425 3800 (toll-free), or 080-26599990 between 8 a.m. to 8 p.m. The bank will address your complaint once you have successfully lodged it.
According to the bank, the State Bank of India (SBI) has also issued two customer care numbers that will aid emergency banking services. Customers are discovering it hard to reach local branches for banking services as the rate of COVID-19 cases is on the rise, and lockdowns are in force in certain areas. SBI has issued two toll-free phone numbers in order to deliver contactless services to its customers. In relation to this, SBI recently tweeted that "Stay safe at home, we are there to serve you. SBI provides you a contactless service that will help you with your urgent banking needs. Call our toll-free number 1800 112 211 or 1800 425 3800".