On Wednesday as per Vodafone Idea in a press release said "Vodafone Idea customer service teams are also creating awareness among customers on accessing and taking the benefit of digital platforms through video links, GIFs, dockets that explain the process for undertaking recharge and effecting bill payments".
And for subscribers in the state of Haryana using 2G feature phone, the company launched recharge facility via missed call and SMS.
Also, the communication is being made via Idea app, Vodafone app as well as via digital wallet. Also, across the state customer service associate have put their contact number outside their outlets for any personal intervention.
"Senior customer service managers have also been monitoring and attending to customer requirements va .. varying from KYC compliance, SIMEX procedures as well as handset re-setting," the company said.
For recharge of Vodafone Idea 2G via missed call:
Quick Recharge through SMS and Missed call
•E.g. HDFC Bank : SMS and Call to 7308080808
1st Step SMS: ACT VODAFONE/IDEALast 5 digits of Bank Acc
2nd Step SMS: FAV98XXXXXXXXAmount
3rd Step: Confirm your recharge by giving a missed call to 7308080808
For Quick recharge Via Sms for account holders of different bank
E.g. SBI Bank : SMS to 9223440000: SMS Format: StopupUseridMPINVODAFONE/IDEA10 digit Mob NoAmount
• ICICI Bank: SMS to 9222208888 : MTOPUPIDEA/VODAFONE10 digit Mob NoAmountLast 6 digits of Bank Acc
Axis Bank: SMS to 9717000002 / 5676782 : MOBILE10 digit Mob NoIdea/Vodafone • AmountLast 6 digits of Bank Acc
• Kotak Bank : SMS to 9971056767 / 5676788 : REC10 digit Mob No VODAFONE/IDEAAmountLast 4 digits of Bank Acc
• IndusInd Bank : SMS to 9212299955: MOB10 digit Mob No VODAFONE/IDEAAmountLast 4 digits of Debit card