The country's largest information technology services company said that it has deployed integrated solutions for India Post, helping modernise over 1.5 lakh post offices in India.
Back in 2013, TCS (Tata Consultancy Services) received a multi-year contract worth more than Rs 1,100 crore from Department of Posts for an end-to-end IT modernisation program.
The "Core System Integration (CSI)" program was designed and implemented by TCS with an objective to equip India Post with modern technologies and systems so as to offer better services to customers. This program has deployed an integrated ERP (Enterprise Resource Planning) solution that caters to mail operations, finance and accounting, and HR functions.
In a statement, TCS said that this system connects India Post's "vast network of more than 1.5 lakh post offices, making this the largest distributed e-postal network in the world."
The integrated solution supports requirements of over five lakh employees, services over 40,000 concurrent users, and processes over three million postal transactions a day, making this one of the largest SAP implementations globally, it added.
On the front-end, TCS said, it has implemented its Point of Sale (PoS) solution across 24,000 post offices with over 80,000 PoS terminals and has also built a web portal with consignment tracking capabilities, and set up a multi-lingual call centre for customer support.
The India Post's recent objective to provide payments banking services to drive financial inclusion in remote areas was also met with TCS' DARPAN 1. These are hand-held devices that Gramin Dak Sevaks use to provide postal, banking, insurance, and cash management services in remote villages, even those without network connectivity. Over 1.3 lakh of these devices have been deployed according to TCS' statement.