To provide relief to agitated power consumers due to inflated bills, Adani Electricity announced that it will provide EMI facility to its customers in the state of Maharashtra.
"The state lockdown has now been extended till July 31. Work from home along with prevailing weather conditions has resulted in an increase in electricity consumption. Various initiatives, including interactive e-bill facilities, multiple digital payment modes, EMI facility, have been introduced to address consumers' concerns," said the company in release.
Also, addressing consumers' concern on unusual increase in electricity bills, Adani Electricity said, "Consumers can self-check their bills on the website by uploading their details and cross-verify the meter reading on the bill, consumption, and the amount payable leading to a speedy redressal to their queries. If the current meter reading is more than the meter reading mentioned on the bill is correct."
Further, across Mumbai more than 25 help desks have been established. "Consumers can avail the video call facility to speak to customer service team on their queries at all centres," it said.
The company also iterated that customer's power connection will not be disconnected due to non-payment of electricity bill unless their grievance is resolved.
Adani Electricity also intends to deploy more than 7 lakh meters for automated meter reading. "MERC has approved capital expenditure schemes for the installation of smart meters for Automated Meter Reading. AEML shall install more than 7 lakh smart meters in the coming months. This action will provide real-time information to the consumer on their consumption and they will get meter reading without human intervention", said the company.