RBI has launched DigiSaathi sometime back in an effort to address and resolve queries of customers pertaining to digital payment products and key services. The specialized division of RBI namely National Payments Corporation of India or NPCI installed it. It is going to assist scores of banks' customers and help them make optimum use of the various services offered by it simply by visiting www.digisaathi.info and chatbot.
Customers can also get key details about their cards, e-wallets, ATMs, mobile banking, net banking, QR (Bharat and UPI), RTGS. NEFT, etc. through DigiSaathi's round the clock helpline via WhatsApp. They need to type a message on +918928913333. Customers can also make toll-free calls on 18008913333 and 14431.
How DigiSaathi will help customers?
The automated response system can assist bank customers seek solution for their numerous bank queries for several products and services that may leave them puzzled or put them at risk of losing their money. If you seek resolution for your query, all you need to do is just type your query in the search box and you will be provided with required details. When you write your query in the search box, you will also get related questions.
You may select the specific questions from the list to secure the specific details. If you are keen to log your complaints or bring fraudulent transactions into the notice of concerned department, you need to send service request to the bank. You can also access the contact details and email ids of concerned bank or finance institution at DigiSaathi.
Website of DigiSaathi
The website of Digisaathi is available in two languages namely English and Hindi for vast reach. It will help bank customers obtain details related to key digital payment products and services. Customers can seek details such as how to use a particular product or service. Customers can also obtain details related to transactions wherein customers will be able to secure contact details of the particular bank or institutions.
Working Committee of DigiSaathi
The working committee of DigiSaathi including SBI, NPCI, ICICI Bank, MasterCard, GPay, Amazon Pay, Axis Bank, Bank of Baroda, etc. will regularly monitor and assess the automated reponse available on the website for improving accuracy.