The Life Insurance Corporation of India (LIC) has further relaxed its claim-settlement procedures in the wake of the second wave of the covid-19 pandemic, with the safety of its customers in mind. LIC offers a wide range of products, from insurance and Unit plans to micro insurance plans, to meet the needs of a diverse customer base.
A collection of alternative proofs of death will be allowed if the kin does not have the Municipal death certificate due to delays, according to the life insurer.
What are the alternatives to death certificates?
LIC has allowed alternative proofs of death in place of Municipal death certificates to help speed up the resolution of death cases in the current situation where the death occurred in a hospital.
Death certificate, Discharge summary/Death summary containing the clear date and time of death issued by Govt/ESI/Armed Forces/Corporate Hospitals and counter-signed by LIC class I officers or Development Officers of 10 years standing along with Cremation/Burial certificate or authentic identifying receipt issued by the relevant authority.
In other cases, as previously stated, a Municipal Death Certificate would be required.
Creation of life certificates is waived for annuities due up to 31.10.2021, and life certificates sent via email are accepted in all other cases for annuities with return of capital options. LIC has also launched a video call mechanism for purchasing life certificates.
Holders can submit documents at nearby LIC office
To resolve policyholders' difficulties in submitting documents needed for claim settlement in a servicing branch, policyholders can now submit documents for due Maturity/Survival Benefit claims at any nearby LIC office.
For faster settlement, LIC has allowed online NEFT record production and submission for its customers through its customer portal.
LIC office timings
Furthermore, beginning on May 10, 2021, all LIC offices will be open from 10 a.m. to 5:30 p.m., Monday through Friday, in accordance with Government notification 2021, declaring every Saturday as a public holiday for LIC.
Policyholders can access online services such as purchasing insurance policies, paying renewal premiums, applying for loans, repaying loans and interest, changing addresses, registering for NEFT mandates, updating PAN information, and so on.