In order to provide subscribers of social saving scheme EPF with a customized channel to reach out to in case of grievance, the EPFO body has started a new platform referred as EPFiGMS. And subscribers can make their complaints at any of the place and it will reach the concerned office to which the grievance is related to.
EPF subscribers, EPS pensioners, employers and others can reach out to the portal for their complaints.
Features of EPFiGMS 2 i.e. advanced version incorporate some of these features:
1. Based on UAN, one can lodge a complaint on a online basis and this is linked to the master database of EPFO and this helps in the identification of relevant EPF office for the redressal of complaint.
2. OTP verification can be done
3. Register complaint in respect of several PF numbers under a UAN
4. For pending or unresolved grievance, you can again reach out to the facility and place reminders for resolving the issue.
5. PPO number validation/integration for EPS pensioner) with EPFO database
6. There is also the facility to give in your feedback on the redressal of grievance.
7. For proper identification of the area of grievance, there have been listed out categories in lieu of it and the complainant can attach more than one document in support of the grievance request placed.
The unique registration number is generated as and when the grievance is placed with the grievance portal and an acknowledgement is auto generated via email and SMS.