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CSC Locator

The Common Service Centers (CSC), backed by the government of India are information and communication technology (ICT) enabled front end service delivery points which provides a range of services to the common man be it for the delivery of social, financial, government, social and private sector services in the area of banking, education, insurance, entertainment, pension, FMCG products, agriculture, health care and so on. You can check your nearest Common Service Center (CSC) in your state from the drop-down list to search a list of Common Service Centers. 

Choose your state from the below-mentioned list to get the list of Common Service Centers.

CSC Locator State Wise

About Common Services Centers

The Common Services Centers or CSC is a programme initiated by the Ministry of Electronics and IT, Government of India.

These centres act as an access point for delivery of several government-run schemes across the country and hence contributing to a digital and financially inclusive society.

With its PAN Indian presence, these centers are more than service delivery points in the rural parts of the country. The centers are positioned as change agents which promote rural entrepreneurship apart from building rural capacities and livelihoods.

The CSC e-Governance Services India Limited is a special purpose vehicle established under the Companies Act of 1956 by the Government of India to supervise the implementation of the CSC schemes in India and it helps to provide a centralized collaborative framework for the distribution of services to citizens through these centres apart from ensuring sustainability and systemic viability of the scheme.

The Common Services Centers or CSC was started by the government of India as a part of the National E-Governance Plan Scheme to provide government to citizen (G2C) and business to citizens (B2C) services under Bharat Nirman. The main aim of these centres is to provide doorstep services to the citizens of India. Under this scheme, a budgetary allocation has been done to create 1,00,000 CSC in rural areas and around 10,000 CSC in urban areas. The main aim of these centres is to provide cost-effective and high-quality e-governance services to Indian citizens.

A Common Service Center or CSC is an information and communication technology access point which was set up under the National e-Governance Project by the government of India. The plan includes an aim to set up a network of over 10,000 CSCs across India which will provide the much-needed information and services to the underserved rural population in India.

The CSC acts as an essential kiosk which has a personal computer, a wireless connection and other related equipment. Using a computer and other related equipment, the CSCs will provide health care, education, e-governance, entertainment and other government and private related multimedia content. Services including the delivery of tele medicines, computer training, scanning, office applications, printing, digital imaging, CD burning and other activities related to a computer can also be performed in these centres.

Features of Common Services Centers

The scheme is implemented under the public-private partnership framework and its features include

  • To build rural capacities and livelihoods
  • To provide private sector services
  • To position as a change agent to various government and non-government services
  • To focus on rural entrepreneurship
  • To provide a one-stop solution for several governments to citizens and business to citizens services.
  • To provide multi-dimensions initiative (based on community requirements)

Currently, one CSC will cover a cluster of 6 villages (6,00,000 villages are networked).
Services Provided at Common Services Centers (CSC)

The Common Services Centers provides the following list of services at its centres and acts as a one-stop-shop for securing

  • Insurance
  • Birth Certificates
  • Passport
  • Aadhaar Card Enrollment
  • Death Certificates
  • E-Nagrik and E-Services
  • Election Card
  • Pension Services
  • PAN Card
  • NIOS Registration and so on

Structure of Common Services Centers (CSC)

The CSC model comprises of a three-tier structure

1. State Designed Authority (SDA)

SDA will be appointed by the state government and will be mainly responsible for managing the implementation of CSC services across the state.

2. Service Center Agency (SCA)

SCA will be the owner of the common services centre and will be responsible to set up the CSC and select the locations from the CSC. It mainly promotes the CSC which are present in the rural areas through several promotion campaigns which will be set at local or state levels. The SCA will be responsible for the division of 500 – 1000 CSCs.

3. Village Level Entrepreneur

The village-level entrepreneur (VLE) will be the CSC operator. One VLE will cover 6 villages.

List of Services Provided at Common Service Centers 

Government to Consumers 

Under this category, the list of services are provided by the government to its countrymen and it includes

  • Passport
  • NIOS Registration 
  • Insurance Services
  • E-Nagrik and E-District Services (Birth/Death Certificates)
  • PAN Card
  • Apollo Telemedicine
  • Aadhaar Printing and Enrollment
  • Premium Collection Services of Insurance Companies (SBI, LIC, ICICI Prudential and so on)
  • Electoral Services
  • NIELIT Services
  • E-Courts and Results Services
  • State Electricity and Water Bill Collection Services
  • Services of Department of Post
  • IHHL Project of MoUD (Swachh Bharat)
  • Cyber Gram
  • Digitize India
  • Pension Services

Business to Consumer

The Common Services Centers also provides services offered by business houses which are related to booking tickets, e-commerce business, e-learning, CSC bazaar and so on.

The list of services under the business to consumer includes

  • Mobile and DTH Recharge
  • Agriculture Services 
  • Online Cricket Course
  • Ticket Booking Services – Flight, Bus, IRCTC
  • CSC Bazaar  
  • English Speaking Course
  • E-Commerce Sales (Book, Household items, Electronic good and so on)
  • E-Learning

Business to Business B2B

The following facilities are provided in this system:

  • Rural BPO (Data Collection, Digitalization of Data)
  • Market Research and Management 

Educational Services

The following services are covered under this implementation:

  • National Institute of Open Schooling (NIOS) services- Open schooling in remote regions, student registration, paying of exam fees, and the announcement of results would be facilitated through the NIOS program.
  • National Institute of Electronics & Information Technology (NIEIT) services- Online enrolment / Collection of Fees, Form Submission of Online Exam, and printing of examination papers.
  • Maharashtra Knowledge Corporation Limited (MKCL) services- Maharashtra Knowledge Corporation Limited (MKCL) will deliver numerous technical and vocational courses via online mode.
  • Adulty Literacy services- TARA Akshar+ will provide reading, writing, communicating, and listening services.
  • Digital Literacy services- With this program, computer courses will be promoted which strengthens ASHA and Anganwadi Workers' IT skills and permitted Ration Card Holder. Investor awareness programs will be in operation, and also NABARD Financial Literacy Programme.
  • Indira Gandhi National Open University (IGNOU) services- Students Admission will be generated by CSC, information regarding courses being offered along with Examination Application Form, and announcements of results. 

Financial Services

Citizens in rural and remote areas, especially women and vulnerable groups, are provided with financial services such as banking, insurance and pension to support their survival.

  • Banking Services- Various banking services such as Deposit, cash withdrawal, Balance Enquiry, Statement of Accounts, RD Accounts, Overdraft, Retail Loan, Kisan Credit Card, Borrower Credit Facilities, etc.can be accessed by CSC. CSC has collaborated with 42 public and private sector and regional banks in the rural areas.
  • Insurance Services: CSC provides insurance services and products through the Village Level Entrepreneur (VLE). Insurance services that are provided by CSC are LIfe Insurance, Health Insurance, Agricultural Insurance, Vehicle Insurance, etc. 
  • Pension Services- CSCs foster the National Pension System in Rural and Semi-Urban Areas across the country by Opening Tier 1 and Tier 2 Accounts, Deposit Contributions etc.

Other Services

  • Agricultural Services: Farmer registration is done to access agricultural services across India. The farmers are provided with many services such as weather updates, Soil Information, professional advice from the experts related to farming and agriculture and more.
  • Recruitment Services: Recruitment notification is provided for Indian Navy, Indian Army, Indian Air Force.
  • Income Tax Filling services: You can also fill your Income Tax Returns via CSC. For VLE, the manual is accessible in both English and Hindi.

CSC Government to Citizen Services

The delivery of Government to Citizen (G2C) services is one of the crucial directives of CSC scheme. Various Central Government ministries and departments' G2C services, apart from State-specific service providers, were implemented into the Digital Seva portal for delivery to residents in rural and remote areas in India through the CSC initiative.

1. Bharat Bill Pay

In India, the first of its kind bill processing platform is here to transform the way bills are reimbursed. Introducing a transformation to India's bill paying industry, Bharat BillPay helps every person to pay through the same portal. One can pay bills for categories such as electricity, mobile, broadband and landline, DTH, Gas, Water, and more. As its officially authorized units for bill collections, this unified ecosystem brings banks, non-banks and online payment platforms under one roof.

Two main partners of Bharat Bill Pay are:

1. Bharat Bill Payment Central Unit (BBPCU) that implements financial, technical and business needs for the overall infrastructure and its members. The National Payments Corporation of India (NPCI) operates as an authorized BBPCU. Bharat Bill Payment Operating Units are approved operating units, functioning in compliance with BBPCU standards.

2. BBPOUs set up on-board billers, platforms, payment gateways; and develop network agent and consumer touchpoints for managing bill payments via different distribution networks, including self-service, facilitated, digital, and manual methods.

2. FASTag through the CSC Network 

FASTag is an NHAI regulated Electronic Toll Collection system in India. FASTag is convenient to use, a rechargeable tag which enables you to deduct instant toll charges. and ensures you to drive through the toll gate without waiting for a physical cash transaction. The tag uses Radio Frequency Identification ( RFID) technology, once your tag has been activated the tag must be attached to the windscreen of the car. This is currently available through national and state highways at more than 425 toll points.

CSC SPV collaborated with NHAI to provide FASTags via the CSC network. After acquiring them via the Digital Seva Portal, VLEs will dispense FASTags at toll plazas; and register the details of the customer on CSC portal, and attach the tag on the windscreen of your car after the tag is successfully activated.

3. Passport services through CSC

In 2014 the Ministry of External Affairs collaborated with CSC SPV to introduce Passport Seva services throughout the rural areas via CSCs. services accessible via CSCs provide registration services for the passport. After filling and uploading the passport application form the customer will get a notification to visit the nearest Passport Kendra on a particular date for further documentation. Passport services through CSC are one of the most transparent, innovative strategy in India.  

4, PAN Card

New PAN Card applications are handled by CSCs in cooperation with UTIITSL and NSDL. The NSDL-based PAN Card service was launched for CSCs in February 2016. Throughout 2016-17, 28.94 lakh PAN Card applications were requested via the CSCs.

5. Swacch Bharat Abhiyan

Swacch Bharat Abhiyan is the massive  initiative ever undertaken by the Government in 2014 to clean the highways, roads, parks, public gathering places of India, the Ministry of Urban Development collaborated with CSC to promote digital applications by CSCs for the development of personal toilets for the remote area citizens throughout the country as part of the initiative. Throughout 2016–17, 5,26 lakh requests for household restrooms were received via the CSC platform under Swacch Bharat Abhiyan.

6. Pradhan Mantri Awas Yojana

Pradhan Mantri Awas Yojana (PMAY) is an innovative housing development scheme to build affordable houses for poor and working class. Even though the whole urban region of the nation will be supported by the scheme, the primary aim is on 500 selected cities. A MOU among the Ministry of Housing and Urban Poverty Alleviation (MHUPA) and CSC SPV was approved in November 2016 to receive requests for PMAY via CSCs. The facility is given by 60,000 CSCs based in urban regions of the States / UTs. Between 2016-17, 27.97 processes were received through the CSC network under the Pradhan Mantri Awas Yojana (PMAY) scheme. 


In July 2016, the Food Safety and Standards Authority of India (FSSAI) collaborated with CSC SPV to offer registration service to Food Business Operator (FBO) and via CSC. This proposal aims to register a significant number of unregistered FBOs with the FSSAI across the large network of CSCs in the region. Under the program, the Registration Certificate is created automatically after the online application has been submitted to CSC. There were 95,603 FBO registration applications sent to CSCs during 2016-17.

8. Soil Health Card

It is issued to the farmers across India by the government through crop-wise fertilizer and pesticide recommendations needed for specific farms to help them increase production through the use of resources in a reasonable way. The Government, which was introduced as a scheme in 2015, aims to grant such cards to 14 crore farmers in India. In December 2016 the Ministry of Agriculture and Farmers Welfare registered a mou with CSC SPV to include CSCs in the Soil Health Card scheme. Throughout 2016-17, there were 1,24 lakh farmer approvals are done across 23 states via CSCs. 

9. e-District

The e-District initiative was planned to enhance the accessibility of G2C interactions for district residents by the smooth implementation of different facilities such as certificates, permits, ration card, allocation of social welfare pensions, online RTI filing, property registry, land registry, income tax, payment of utility bills, and more. Across 11 States and 3 Union Territories, e-district facilities are accessible on the Digital Seva portal. The states are Tripura, Uttarakhand, Dadra & Nagar Haveli, Daman & Diu, Assam, Chhattisgarh, Haryana, Jharkhand, Madhya Pradesh, Nagaland, Odisha, Punjab and Puducherry, West Bengal. Throughout 2016-17, 40.51 lakh transactions for e-District facilities were made on the Digital Seva portal. 

10. Election Commission Services

India's Election Commission has collaborated with CSC SPV to provide multiple electoral registration forms and EPIC printing by CSCs in its endeavours to enhance enrolment and address data errors in electoral rolls for hassle-free votes. At present Jharkhand, Bihar, Tamil Nadu, Gujarat, Haryana, Tripura, Punjab, Chhattisgarh, and Maharashtra are already aligned with Digital Seva Portal. CSCs have 34,780 Electoral Registration Forms in all of these nine states throughout 2016-17, while about 56.18 lakh EPIC is printed and distributed via the CSC network within these nine states. 

CSC Business to Citizen Services

Handling B2C services are one of the main highlights of CSC scheme. B2C relates to the method of explicitly selling items & services between a business and clients that are end-users of its goods and utilities. Thus through the CSC initiative, you can make payments for purchasing services through Digital Seva Portal. 

Mobile Recharge

Mobile Recharge of all the leading telecom service providers such as Jio, Airtel, BSNL, MTNL, IDEA, Vodafone and more can be done via Digital Seva Portal. The payments can be rendered via the e-wallet available accessible at the Digital Seva Portal.

Mobile Bill Payments

Mobile Bill payments of leading telecom service providers can be rendered through Digital Seva Portal. The service integrates with the providers of telecom services to enable consumers to settle their mobile bills in real time. 

DTH Recharge

Dish TV Recharge can be performed via the Digital Seva Portal of all major DTH operators. 

Financial Inclusion

Financial inclusion is a comprehensive aspect of the CSC framework with a strong emphasis on banking. Under the initiative of Digital India, the Department of Electronics and Information Technology (DEITY), Ministry of Communications & Information Technology, Government of India, has introduced Common Services Centers (CSC) Scheme across the nation. The CSC System is a critical pillar of Government of India 's Digital India initiative. FI became a mandate for all banks according to the RBI guidelines. As part of their Financial Inclusion Plan, specific goals were set, as also authorized by the RBI. The Banks have also entered BC agreements to establish financial services with different service providers. 

Digital Finance for Rural India: Creating Awareness and Access

Insufficient knowledge of digital financial technology is a significant concern in the country, particularly among the rural society, despite the government's demonetization and proposals to transform India into a cashless society. There was an imperative requirement to raise public awareness about digital financial services, particularly in rural and semi-urban regions. Under the Government's initiative "Digital Finance for Rural India: Creating Awareness and Access through CSC’s” was conducted in November 2016 by the government of India.

CSCs were able to host awareness modules concerning government policies and digital finance solutions accessible to rural residents, as well as allowing various digital financial services platforms such as IMPS, UPI, Bank PoS machines, etc. CSC SPV carried out the initiative in a campaign strategy until March 2017. The role of registering 100 lakh people and empowering 25 lakh small merchants under this initiative was assigned to CSC SPV. CSC SPV has reported more than 2 crore people until March 2017 and allowed roughly 21 lakh merchants. 

VLE Bazaar: A rural e-commerce platform

VLE Bazaar is an online shopping portal catering to the exclusive handmade, ethnic, organic and natural Indian handicrafts and cottage items. It aims to unlock the rural economy's ability to resolve the shortage of employment and stable earning and to promote rural people's participation in the platform. VLE Bazaar works towards reducing the gap and provides the much-needed forum among rural sculptors and urban customers. The goal of VLE Bazaar is to establish craft-based businesses and explore innovative and commercially viable lifestyle models. 

The categories of VLE Bazaar are:

  • TERI goods- The Energy And Resource Institute
  • Leather items
  • Publications and Advertising campaigns
  • Indian organic products
  • Burners and Solar LED
  • Pulses and spices
  • Pickles
  • Himcraft items
  • Organic Tea
  • SOCHE NGO handmade items
  • Shawls from Nagaland and Uttarakhand
  • Shoes from Agra
  • Paintings from Madhubani
  • West Bengal Handicrafts Jute products
  • Saffron and Kahwa from Jammu and Kashmir
  • Jute Bags from West Bengal

Skill Development

CSC SPV has introduced skill development courses with the aim of:

  • Delivering skill education for young people of rural areas
  • Making them certified and qualifying for suitable career openings or self-employed careers.

Skill-development initiatives:

  • Giving skill development course to disabilities or PwDs
  • Recognition of Prior Learning (RPL) via PMKVY

CSCs as provider of GST Suvidha

Goods and Services Tax (GST) is India 's innovative tax system which has incorporated multiple taxes levied separately under single tax. It was passed as the Constitution Act (One Hundred and First Amendment Act) 2016, following the approval of Constitution 101st Amendment Bill. GST is a progressive indirect tax on the import, distribution and use of goods and services throughout India to substitute taxes implemented by the central and state governments. 

Currently having a G2B platform for taxpayers to reach GST systems, GST Suvidha Provider or GSP is among the forms of conversing with the GST system. The taxpayer would be able to interact with the GST system through GST Suvidha Provider, which offers all user interfaces and functionality through computer, smartphone, and other interfaces. CSC SPV seized the opportunity of being a member of GST Suvidha. All CSCs throughout the country will serve as GST Suvidha Provider and assist merchants in filing tax returns under the new legislation, as well as provide citizens with the necessary training and assistance facilities.


In 2010, RBI released guidelines for the provision of financial services to banks via the CSCs to bring Indian citizens in rural areas under the financial inclusion scheme. Since then, CSC SPV has collaborated with 42 banking sectors including both public and private banks, and regional rural banks to utilize its network to bring into banking the unbanked, particularly marginalized groups and women. 

Through this alliance, CSCs will become Business Correspondent Agents / Customer Service Points around the nation and provide customers with banking services, like: 

  • Opening of bank accounts manually and also through eKYC method.
  • Deposit and withdrawal of money
  • Recurring/Term Deposit
  • Balance enquiry of the existing accounts

In 2016-17, banking facilities were made accessible across 11,940 BC Points throughout the country through 36 banks – 23 PSU banks and 13 Rural Banks. Around  382,71 lakh transactions worth Rs. 5,70,163,61 lakh were made through these BCs, during the same fiscal year. Around 28,351 lakh transactions and withdrawal amount of Rs 17,901.89 lakh have been made under Digi Pay at CSCs. 

Insurance Service

In 2013, CSC SPV announced an agreement from the Insurance Regulatory and Development Authority (IRDA) to operate via the Rural Authorized Persons, i.e. VLEs, as a licensed agent to market life and non-life insurance services. CSCs initiates distributing rural investors with general health, and life insurance plans. Until present, 36 insurance providers have entered the fray to provide numerous insurance plans via CSCs. CSCs have also provided essential third party vehicle insurance to its rural drivers. 

Through 2016-17, 40,016 RAP VLEs offered new life and non-life insurance plans to 2,15,677 new buyers and received premium amounts worth Rs. 2389.57 lakh from all those buyers. About 40,000 CSCs were involved in the renewal of life insurance plans of 18 insurance firms during 2016-17. These Rural Authorized Persons These RAPs also earned a renewal premium of Rs. 31,026.36 lakh from current 8,31,710 life insurance policyholders over the year. 

Jan Suraksha Schemes: In 2015, 3 different insurance and pension schemes were introduced for residents, especially from the unorganized sector and marginalized groups. The three social security policies can be provided to people by VLEs serving as BCAs – Pradhan Mantri Suraksha Bima Yojana (PMSBY), Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) and Atal Pension Yojana (APY). PNB has decided to expand their account holders' APY enrolments via CSCs throughout the nation.  

Pension Service

The National Pension System (NPS) is a voluntary contribution pension investment plan intended to support participants to make effective financial preferences by comprehensive savings. NPS aims to foster among the residents the strategy of planning for retirement. This is an effort to pursue a durable solution to the concern of having every resident of India with sufficient retirement income. NPS is focused on a unique Permanent Retirement Account Number (PRAN) allocated to each member upon ratification to NPS. Since April 2017, NPS service is introduced by CSCs. Since April 2017, NPS service is introduced by CSCs. 

Pradhan Mantri Fasal Bima Yojana

Pradhan Mantri Fasal Bima Yojana (PMFBY) is the Government's robust crop insurance scheme aimed at providing financial assistance to farmers facing crop damage / devastation from unexpected incidents. The scheme covers harvest loss because of:

  • Risk of planting / prevented sowing
  • Non-preventable threats such as temperature, dry weather, flood, earthquakes, outbreak and disease, accidental fire and lighting, storms, cyclones, tsunamis, hurricanes, etc.
  • Post losses on cultivation
  • In 2017 Crop Insurance was introduced for farmers via the CSC SPV network in association with Bajaj Allianz General Insurance Company due to storm, earthquakes and floods. 

Education Services Under CSC

CSC aims to provide a knowledge center to every Digital Village of India, through this initiative it is ensured that at least one person from every family will be digitally literate across India. It will also include delivering assistance to students via an immersive online platform for competitive exams. This will motivate individuals to improve themselves by achieving skills and knowledge. CSC's virtual study centers is a crucial source for providing education to those who are seeking for online learning courses.

Basic Computer Course (BCC)

The programme provides cost-effective computer training to prepare an individual for professional and personal to use computers in daily life. The individual will be computer educated after finishing the course, and will be eligible to: 

  • Gain confidence in using computer applications
  • Acknowledge the critical characteristics and terminology of the computers
  • Appreciate basic knowledge of computer such as data, information etc.
  • Use and create document files through Word Processor, Spreadsheet or any
  • Gain basic knowledge of using the internet and emails
  • Utilize e-Governance applications
  • Enhance computer skills and knowledge

Course on Computer Concept (CCC)

The course is structured to prepare an individual for practical usage of the computers. This enables an individual to gain deep knowledge of Software/ packages. This will digitally literate individuals after finishing the course and also enable them to:  

  • Achieve trust in the user's utilization of the computer techniques
  • Perceive the essential components and terms of the computers
  • Recognize data, information, and file management
  • Make documents using Word processor, Spreadsheet & Software for presentation
  • Acknowledge computer networks, surf the network, search for content, email and interact with classmates
  • Use applications for e-governance, and using computers to develop existing skills and develop new abilities
  • Usage of the Internet for digital finance initiatives. The Financial Literacy framework will help the individuals to recognize the various financial means.

Adobe Photoshop Courses Offered By CSC

The CSC centers are now configured with amenities where a student can register in an ADOBE Photoshop course and also receive a certificate at the end of the course stipulating they have the abilities to do so. The course registration fee is an affordable Rs.1650 fee, and is an offer for a limited period. 

This session will enable you to generate amazing photography skills such as how to edit and retouch images in Photoshop using effective tools, which sure-shot highlight your work in the crowd. You'll be learning techniques from professional digital artists, utilizing retouchers and photographers to make their images glow, appear sleek and clear. 

Steps for registration

  • VLE needs to visit Digital Seva Portal
  • Now login to the portal using the login credentials
  • Now click on skills and then select CSC Skill center option
  • Now you will be redirected to VLE Skills Dashboard
  • Under the Self Paid option click on Digital Photography Course for registration
  • Fill the application form with correct details and complete the process


A Program for IT mass literacy was introduced in 2014 by the Department of Electronics & Information Technology (DeitY), under the Ministry of Communication & Information Technology. In August 2014, the first step of the initiative, known as the National Digital Literacy Mission (NDLM), was introduced to deliver basic digital awareness to 10 lakh people in selected blocks of each State / UT by targeting one person from every digitally undereducated family. The second phase of the initiative, called Digital Saksharata Abhiyan (DISHA), was introduced in December 2014 with the goal of providing initial training for 42,50 lakh people in digital literacy. Also covered under this scheme were local government officials such as ASHA and Anganwadi employees, and approved ration dealers.

By October 2016, CSC SPV had accomplished the goals under the NDLM-DISHA program. More than 100 lakh people have been enrolled under the digital literacy training program, of which 87.68 lakh have been educated and 53.46 lakh have been affiliated. Pradhan Mantri Gramin Digital Saksharta Abhiyan (PMGDISHA): In February 2017, after the successful introduction of the NDLM-DISHA system, the Government of India introduced a new digital literacy program directly aimed at the country's rural communities. 'Pradhan Mantri Gramin Digital Saksharta Abhiyan (PMGDISHA)' foresees development in digital literacy for six crore rural people, touching 40 per cent of rural households by considering one individual from each digitally untrained household. CSC SPV was appointed for the program as the Implementing Agency. 

Cyber Gram Yojana

Cyber Gram Yojana is component of the Multi-Sectoral Development Programme (MsDP) initiated by the Ministry of Minority Affairs. Under this initiative, fundamental development in digital literacy is provided to marginalized students , especially girls studying in Madrasas. The mission was recognized in four states during 2016-17, named West Bengal, Uttar Pradesh, Tripura and Rajasthan. During the time 1,88 lakh Madrasa students were enrolled as part of this programme, of which 1,55 lakh were qualified and 1,43 lakh were accredited.

NABARD Financial Literacy Programme

CSC SPV partnered with NABARD to support the rural people with financial literacy education. In February-March 2014, a Financial Literacy Program (FLP) pilot was initiated at Madhya Pradesh and Chhattisgarh, via which 10,102 beneficiaries were educated. The project had been expanded to Himachal Pradesh, Rajasthan, Jharkhand, Bihar and Uttar Pradesh despite the pilot's success. The Initiative was launched in these states in 2015 by 3,010 CSCs and educated more than 100,000 participants on financial aspects such as spending, investments and growth opportunities.

Cyber Gram Yojana

Cyber Gram Yojana is representative of the multi-Sector Development Program (MsDP) introduced by the Ministry of Minority Affairs. Through this initiative, fundamental training in digital literacy is provided to minority students, particularly girls studying in Madras. The project was carried out in four States during 2016-17, namely West Bengal, Uttar Pradesh, Tripura, and Rajasthan. Throughout the duration 1,88 lakh students of Madras were enrolled as part of this system, of which 1,55 lakh were qualified and 1,43 lakh were certified. 

Legal Literacy Programme

In February 2015, CSC SPV collaborated with the Department of Justice under the Ministry of Law and Justice and UNDP to introduce the Legal Literacy Program through 50 CSCs in the Jharkhand districts of Palamu, Garhwa, and Latehar. The initiative sought to provide residents with guidance on legal rights and responsibilities, in particular from marginalized groups. Following Jharkhand, in November 2015, the initiative was expanded to Rajasthan where 2,000 VLEs engaged throughout 32 districts.

Other Educational Services

NIELIT Courses: The National Institute of Electronics and Information Technology (NIELIT) under MeitY is an active scientific society offering technical education in the non-formal market. CSCs offer facilitation programmes for NIELIT students, like: 

  • Online enrollment of students and fees processing
  • Form submission and online examination
  • Issuing exam admit card

Tally Kaushal Praman Patra

Tally Education has launched a Tally ERP 9-Tally Kaushal Praman Patra certification via the CSC portal. Applicants interested in Tally can apply for this course and choose to follow it as career option. 

Partners of CSC

Below listed are the agency, ministries, banks, etc that CSC is partnered with.

State Designated Agency (SDA)

State Designated Agency (SDA) is a government entity responsible for implementing the CSC system in the State specified. SDA essentially promotes the state's e-readiness and delivers policies and legislative assistance. SDA enables the integration into the CSC scheme of current government programs enabled by ICT. It also helps in identifying CSC locations, coordinates with different state agencies, and promotes State-wide capacity building and awareness programs.

Central Departments & Ministries

CSC SPV works with various governments, their agencies and other central agencies to offer specific programs to the residents. Several of the collaborations cover the following:

  • Ministry of Communications
  • Ministry of Finance
  • Ministry of Panchayati Raj
  • Ministry of Women and Child Development
  • Ministry of Minority Affairs
  • Ministry of Law & Justice
  • Ministry of Textiles
  • Ministry of Minority Affairs
  • Ministry of Corporate Affairs
  • National Bank for Agriculture & Rural Development (NABARD)
  • Investor Education and Protection Fund (IEPF)
  • Ministry of Health and Family Welfare

Village Level Entrepreneur (VLE)

The Village Level Entrepreneur (VLE) is the key player in the CSC system. A platform of 2,70 lakh VLEs, of which 1,63 lakh are based in Gram Panchayats, are effectively providing people with various digital public utilities and financial services, affordable health services, as well as fostering entrepreneurship and jobs in rural and small villages across the nation. The VLE is sustaining the CSC scheme with its strong entrepreneurial potential. A successful VLE not only has high entrepreneurship skills and social interaction, it maintains credibility and respect in the society as well as financial stability.

Banking Partners

CSC SPV has collaborated with 42 financial institutions and rural banks to make it possible for CSCs to become Banking Correspondent Agents / Customer Service Points to provide numerous financial and banking services. Kiosk banking solutions offer the following facilities via the CSCs:

  • Cash Deposit, Withdrawal, Transfer of money to any bank account
  • Balance enquiry, account statements, etc.
  • Disbursement of credit facilities to borrowers covering small 
  • amounts primarily according to the Bank 's guidelines.
  • Opening of RD, FD accounts
  • Overdraft facility and hassle-free retail loans
  • Issuance of General Purpose Credit Card and Kisan Credit Card
  • Financial products by third parties (with prior consent by the Bank concerned)

List of Partner Banks

  • HDFC Bank
  • ICICI Bank
  • Axis Bank
  • Punjab National Bank
  • Allahabad Bank
  • SBI
  • Bank of Baroda
  • Central Bank of India
  • State Bank of Bikaner and Jaipur
  • Sarva U.P. Gramin Bank
  • Baroda Uttar Pradesh Gramin Bank
  • Vijaya Bank
  • State Bank of Patiala
  • UCO Bank
  • Baroda Rajasthan Kshetriya Gramin Bank
  • State Bank of Travancore
  • Corporation Bank
  • Madhya Bihar Gramin Bank
  • Himachal Pradesh Gramin Bank
  • Utkal Grameen Bank
  • Bank of India
  • Chattisgarh Rajya Gramin Bank
  • Andhra Bank
  • Punjab Gramin Bank
  • Bank of Maharashtra
  • Kerala Gramin Bank
  • State Bank of Hyderabad
  • Marudhara Gramin Bank
  • Dena Bank
  • Oriental Bank of Commerce
  • Vananchal Gramin Bank
  • Canara Bank
  • IDBI Bank

How to Start a Common Service Center (CSC)?

To start a Common Service Center in your area first check the status online. If any individual wishes to open the common service centre in a place, then he/she should fulfil the eligibility criteria and apply online.

Procedure to Register for a Common Service Center (CSC)

Step 1: First open the CSC portal
Step 2: Click on the option ‘Interested to become a CSC’ on the left side of the page.
Step 3: Now proceed further and click on the link given ‘For CSC Registration, Click Here’
Step 4: Enter your details relating to Aadhaar card (Aadhaar number) in the provided space.
Step 5: After this choose the authentication option from IRIS/ One Time Password (OTP)/ Finger Print. Now click on ‘Proceed’ (Applicant should pass through OTP process)
Step 6: Click on the generate OTP option
Step 7: Now upload the Geo-tagged image of centres
Step 8: Now click on submit option. Once this is done, your application will be submitted and an acknowledgement number will be sent to the applicant.

Please Note: On entering the Aadhaar number the applicant’s details like mobile number, email id and other relevant details will be directly taken from the Aadhaar card and the same information cannot be modified until changes are not made in Aadhaar card.

Requirements & Eligibility to start a CSC

You must be eligible to participate in the CSC Scheme if you want to launch a CSC (Common Service Center) in your region. Apart from this, you need some infrastructures also. By scrolling down you can get the details such as Eligibility Criteria, Educational Qualification, Age Limit and Required Assets.

Eligibility to start a CSC

  • To start a CSC you must have a minimum age of 18 years
  • You must be an Indian citizen and must carry a basic computer knowledge to set-up a CSC.
  • Applicant should have to be fluent in reading and writing the local language to start a CSC.
  • Must have fundamental English language skills and computer skills.
  • He/She must have passed out the Matriculation Level Examination or equivalent from a recognized board.

Required infrastructure to start a CSC center

The Government has introduced a common service center system to offer e-services to people through the establishment of a common center under the Digital India Programme. Government plans to set up the 1,00,000 (One Lac) CSCs throughout India. Registered persons can start CSC by approaching the respective Service Center Agency (SCA) in that region. After meeting the eligibility criteria you need to have the below-listed infrastructures. 

  • A building or a room having an area of 100-150 Sq. Ft.
  • 2 desktop or laptop with a long-lasting battery backup and a UPS
  • The system must have the latest version of Windows 7, 8 or above
  • 2 printers (Inkjet+ Dot Matrix) must be connected to the system
  • The system must have at least 2GB of RAM, for a better and seamless performance the version of RAM should be DDR3 or above.
  • The desktop must have a minimum storage space of 120GB (Hard Disk) or above
  • A decent webcam or digital camera must be connected to the system for Aadhaar enrolment and other services.
  • Wired, WIFI or V-SAT Connectivity 
  • Biometric/IRIS Authentication scanner to authenticate the identification of the person
  • A Handhold Scanner Device to authenticate the Secure QR code available on Aadhaar Letter/e-Aadhaar for displaying and validating the demographic details.
  • CD/DVD Drive to store all the important data and files of your customer

How to Apply for PAN Card Through Common Services Centers (CSC)?

PAN Card is a document used for identification purpose by the Income Tax Department in India under the supervision of the Central Board of Direct Taxes (CBDT). It has a unique 10-digit alphanumerical character. Having a PAN card is mandatory for getting some of the services to be it for payment of income tax, the opening of a bank account, opening a demat account, for refund or payment of tax deducted at source (TDS) and so on.

An application for a new PAN Card is processed at the CSCs in collaboration with the National Securities Depository Limited (NSDL) and UTI Infrastructure Technology And Services Limited (UTIITSL). During February 2016. The PAN card services through NSDL was introduced.

If an individual is planning to get a PAN card, then he or she can get it done by visiting the nearest CSC located in your area. All the applicant has to do is to fill in the form provided by the CSC operator (Village Level Entrepreneur) and submit the necessary documents.

The list of supporting documents includes

  1. Residential Proof
  2. Identity Proof
  3. Recent Passport Sized Photos

List of Documents for Identity Proof

  • Passport
  • Aadhaar Card
  • Driving License
  • Ration Card
  • SSLC (Secondary School Leaving Certificate)
  • Degree Certificate from a recognized Board or University
  • Matriculation Certificate
  • Election ID Card

Documents for Address Proof

  • Passport
  • Water Bill
  • Electricity Bill
  • Election ID Card
  • Aadhaar Card
  • Telephone Bill

Please Note: The bills provided as supporting documents showing address proof should not be older than 6 months.

The process followed by Village Level Entrepreneur to fill the Application Form for Issuance of PAN Card

The VLE will first have to log in to the web portal using the ID and the password provided at the time of registration, after this

  • First, fill in the application form with the required details as provided by the applicant.
  • Next upload the PAN form, Signature, Photo and other relevant documents as mentioned.
  • Post submission of the documents, the VLE has to make the necessary payments.
  • An acknowledgement receipt will be generated.
  • Now the VLE has to create a batch on regular intervals with at least one application per batch.
  • At the end of the month, all the hard copies of the PAN Card applicants and batch detail sheet has to be sent via courier to the applicant’s address.

Procedure for VLE Registration on CSC Portal via Online

How a Village Level Entrepreneur (VLE) can get registered on Common Services Centre Portal?

The Common Services Center or CSC will be usually allocated to a person known as Village Level Entrepreneur (VLE). These centers will be operated by the VLE and to do so, they first have to get themselves registered under the official portal.

Procedure for a VLE to get registered on CSC Portal via Online:

Step 1: First log in to the official web portal of CSC.
Step 2: Now click on ‘Login Tab’ from the top of the page.
Step 3: Proceed further and click on ‘CSC Connect’.
Step 4: A new window or page will open, in this page, VLE has to enter the CSC ID and Password.
Step 5: Post authentication, a registration page will open wherein the required details including personal name, address, CSC location and so on needs to be entered.
Step 6: Now click on Submit option.
Step 7: After submission of the necessary detail, he/she will receive an e-mail and SMS to verify the mail id and mobile number.
Step 8: To verify the same, now click on the link given in the e-mail and now enter the CSC ID or Password and activation code which will be sent via message on your mobile.
Step 9: Post entering all the data, proceed further and click on submit option.
Step 10: A confirmation mail on successful registration will be sent to the VLE.

CSC Online Monitoring Tool

The four main modules presently being built and deployed which comprise an aspect of the CSC monitoring solution include: 

CSC SMART Solution: This framework monitors CSC rolling out development at central level up to the final implementation of stage CSCs. The application monitors CSCs across stages, such as specifying SCAs, choosing the right CSC areas, defining VLEs, setting up IT infrastructure, Internet access, commissioning, final CSC approval, the framework also monitors BSNL connectivity status at different CSCs and provides valuable CSC output information. 

CSC Online Monitoring Solution: After CSCs are authorized; the online monitoring platform aids in CSC IT terminal registration and monitors IT server accessibility. Each CSC PC is required to activate and sign online surveillance service. To activate and sign online surveillance service, through CSC PC needs to. The online approval process serves as evidence of the availability of CSC IT terminals as authenticated by their peculiar machine ID (Mac ID) and digital service delivery through internet accessibility. 

CSC Online Dashboard: This application offers Pan India-based executive MIS on CSC registration and usability status and tracks the efficiency of CSCs, SCAs, and States relying on availability records generated and circulated by the online monitoring tool. 

CSC Connect: CSC Connect is a service available to multiple service Access Provider (SAP) portals to enable CSCs to sign in to their platforms utilizing their distinct CSC ID / password blend represented under the CSC Online Monitoring System. This tool will save CSC hassle of logging their accounts and reminding IDs and passwords with different SAPs. The CSC Connect system will enable CSCs to enter the SAP Portal utilizing their own CSC ID / Password which would also help DIT to assess the usage of services from different SAP sites at multiple CSCs. 

CSC Digitize India Platform

An Initiative for Digital India implemented by CSC e-Governance Services India Pvt Ltd. Actively participate in the initiative Digitize India & start earning. DIP is a government of India strategy under the Digital India initiative to digitize paper documents and lessen stacks of papers collected in record rooms or government offices, governmental entities and private non-governmental organisations. It not only helps companies to relieve their warehouse storage but also helps them to store their documents longer and in a more stable and secure way. 

Process to join Digitize India Platform

Start earning rewards by following the below given steps

  • Visit digitizeindia.gov.in and register yourself as a user
  • After the complete registration, you will get the login credentials
  • Login to your account using the user id/password and start digitizing to earn amazing rewards.
  • Digitize India Platform will help the user / member to verify the accuracy, manage the rewards and make payment. 

Process to submit records for digitization to DIP

Any government or private organization can submit their physical records to CSC SPV for digitization. The physical record must be in a scanned image format before submitting it. And therefore organizations that want to submit paper documents will have to pay separately for the scanning. The CSC SPV simply creates a template of digitized pages and assigns the template for the approval of the organization submitting the records for the entity. The data/records will be processed for digitization afterwards. 

Digital Seva - CSC E-Governance App

Digital Seva Application, a remake for mobile users of Digital Seva Portal to allow them to access on the go. Digital Seva Application is planned specifically for village level entrepreneurs (VLEs). The VLE's have to sign in with their CSC ID. Users can quickly and efficiently navigate various forms of e-governance and financial resources through this app. The app provides access to various features of digital services such as Aadhaar, travel, healthcare, bill payments and even more, and the goal is to help people with the aid of VLEs existing in their area, particularly in remote and rural areas of the country. 

Key benefits of the app

  • Deliver separate state and central government initiatives on a single platform to provide quality services to the rural and remote citizens of India
  • It offers various training courses via AWS Educate, Tally Education, C-DAC and CSC Academy.
  • Popular services such as mobile recharge and bill payment service from leading telecommunications sectors such as Vodafone, Airtel, Idea, BSNL etc. 
  • Electricity, gas, and water bills can be paid from a single platform for various state billers
  • Services such as mobile postpaid bill payment, postpaid landline bill payment, postpaid broadband, electricity, etc and even also DTH recharge can also be rendered BBPS portal. 
  • Book hotels, train tickets, flight tickets etc.
  • For the significant insurance providers such as HDFC Ergo, Future Generali, National General Insurance etc., pay the insurance premium on services such as health, third party automobile, farming etc..

CSC Health Sevices

CSC Health Services offer health care to thousands of individuals from their initial periods to retirement. The goal is to support rural people lead a fulfilled lifestyle and strengthen healthcare and wellbeing. The dream of CSC Health Services is to play a significant role in building a more prosperous health care system for everyone across India. CSC is seeking to develop an integrated and more sustainable network for everyone by considering new technology, medical breakthroughs and customer needs. CSC is collaborating with service professionals, to enhance patient treatment in different ways. CSC SPV has initiated healthcare services with a mission to deliver reliable and prompt access to healthcare facilities across the rural communities of India.

In order to achieve its dream, CSC SPV has established an innovative approach to the development of comprehensive health care centers that not only include teleconsultation to patients accessing the VLE centre, but also offer essential diagnostic facilities and access to decent pharmaceuticals via Pradhan Mantri Jan Aushadhi Kendra under Pradhan Mantra Bhartiya Jan Aushadhi Pariyojna. CSC SPV VLEs serve as a mechanism to bring under one umbrella all of those solutions. CSC Healthcare Services aims to serve the people in rural and remote areas of the country with reliable healthcare solutions such as telehealth, testing services and standardized medication services, across the nationwide network of CSCs. 

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