It may well be the case that after filing your tax return for the assessment year 2019-20, you still might be not in receipt of your e-refund. It may be because you have not complied with the new income tax refund rules laid down this year. Two of the conditions to successfully receive a refund are your PAN should be linked to the bank account whether it be current, savings, cash or overdraft in which you wish your e-refund to be credited. Also, your bank account should be pre-validated on the income tax e-filing website.
Refund to the taxpayer becomes due only when he has paid more taxes to the government than actually what was due on him. This may be due to higher outgo as either advance tax, TDS or self-assessment tax, which the government refunds back upon due verification. For the same, the department on a prior basis also sends an intimation which lists out the amount of refund payable to you as well as the refund sequence number. This intimation sent via SMS and e-mail is sent to the assessee under section 143 (1) of the income tax Act.
And if you are also among those who still have not received your tax refund, you can always place the refund re-issue request with the department. But here the condition that needs to be met is that prior to filing the refund reissue request, the refund status mentioning the reason for denial of refund should get reflected on the tin-nsdl portal. And if following is the issue, you need to a complaint on the e-filing portal under the 'e-Nivaran' tab.
Steps to follow to place refund reissue request with the department
1. Go to the department's e-filing portal
2. Click on 'My Account' and then go to the 'Service Request' option
3. For the 'Request type' option you need to select 'New Request' and for the category choose 'Refund .. Reissue'. Click 'Submit'.
4. Details pointing out PAN, return type, AY, Acknowledgment number, communication reference number, the reason for denial of refund and response are shown.
5. Now under the 'Response' column, you need to select 'Submit' hyperlink. All of the pre-validated bank accounts status validated/validated and EVC enabled will appear.
6. Further, you need to here select the bank account to which the e-refund has to be credited by the dept. and click on 'Continue'. For your due verification, the various details that now display include bank account number, IFSC, bank name and A/c type.
In a case when the taxpayer has no pre-validated bank account, he or she will be re-directed to the 'Prevalidate bank account' screen. Now you need to enter all relevant details of the bank account where you wish your e-refund to be credited and click on 'Pre-validate' option for initiating the process of request submission. Post this bank account is pre-validated by the respective bank and the same shall now be considered for making the credit of due refund to the taxpayer.\
7 Now if the appeared details are correct click 'OK' in the popup. Click 'OK' in popup if the details are correct and now select the relevant e-verification mode for further request submission. You can either go with EVC or aadhaar OTP for proceeding.
In a case, if Digital Signature Certificate (DSC) is registered in the profile, you need to generate the signature file by downloading the 'DSC Management Utility' and upload it to complete the process of request submission.
7. Later a message will appear which will confirm the successful filing of refund reissue request.