Conversational Banking Via Chatbots: Know All About Them

Subscribe to GoodReturns
For Quick Alerts
For Daily Alerts

    Customers are already at an advantage with the numerous technological advancements endeavored into and the new chatbots are only a further attempt to make banking customers the ultimate King.

    Conversational Banking Via Chatbots: Know All About Them

    ICICI Bank's AI- led iPal and other chatbox by different banks are being increasingly tapped by customers for faster query resolution unlike other conventional banking assistance channels such as phone banking, m-banking.

    Chatbots are powered by artificial intelligence tech and the technology does away with the multitude of options associated with conventional banking channels.

    Also, the experience with chatbox is far reaching and is well at par with branch banking experience in respect of several transactions.

    The scalable software has capabilities to address and answer as many as 95% expected queries by different customer group.

    With vast information at hand, the chatboxes are able to handle query in a fraction of second.

    So, BFSI sector, including banking, insurance and broking arms are fast accommodating chatboxes in their operations.

    ICICI Lombard MyRA, SBI's SBI Intelligent Assistant, HDFC Bank's OnChat are some of the chatboxes that are rapidly being used by millions of customers.

    Company Search
    Enter the first few characters of the company's name or the NSE symbol or BSE code and click 'Go'

    Find IFSC

    We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites and ad networks. Such third party cookies may track your use on Goodreturns sites for better rendering. Our partners use cookies to ensure we show you advertising that is relevant to you. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Goodreturns website. However, you can change your cookie settings at any time. Learn more