Customers are already at an advantage with the numerous technological advancements endeavored into and the new chatbots are only a further attempt to make banking customers the ultimate King.
ICICI Bank's AI- led iPal and other chatbox by different banks are being increasingly tapped by customers for faster query resolution unlike other conventional banking assistance channels such as phone banking, m-banking.
Chatbots are powered by artificial intelligence tech and the technology does away with the multitude of options associated with conventional banking channels.
Also, the experience with chatbox is far reaching and is well at par with branch banking experience in respect of several transactions.
The scalable software has capabilities to address and answer as many as 95% expected queries by different customer group.
With vast information at hand, the chatboxes are able to handle query in a fraction of second.
So, BFSI sector, including banking, insurance and broking arms are fast accommodating chatboxes in their operations.
ICICI Lombard MyRA, SBI's SBI Intelligent Assistant, HDFC Bank's OnChat are some of the chatboxes that are rapidly being used by millions of customers.