Still after the rationalization in rate cuts across some 150 items was made and the effective rate cuts were tohappen from November 15, several companies across sectors have been erring on the issue. The GST Council also said that though the anti-profiteering committee is in place people aren't making complaints.
To further check these loopholes in the restaurant space, FMCG and other industries, the government has further eased the process for end consumer by providing them the option to raise web tickets for any noticed anomalies.
In case your complaint is escalated you need to keep the post-GST bill received by you handy.
Following are some of the ways of making a complaint to either CBEC or Department of Consumer Affairs
1. CBEC: You can visit the CBEC GST page and register your complaint, giving all input data asked from you at the raise a web ticket tab available on the' Mitra Helpdesk.' There in the left hand column under the tax fraud or avoidance window The department first after enquiry from the relevant establishment will e-mail all the details to the complainant.
Alternatively you can also mail your grievance with all the details in it and the department is responsible to check for any discrepancy in the system.
Also, you can raise the complaint on the twitter handle of ministry of finance and GST.
2. Department of Consumer Affairs: Here the process to get your GST related complaint addressed is the same.In case you are thereafter not satisfied then you need to contact the local consumer court for the likely proceedings.