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What to Do and What Not to Do While Using an ATM?


There have been several complaints received by banks on ATM frauds in the past month. As banks look for ways like installing new chips in debit cards, it is also important for customers to make their own clever efforts to safeguard their money. With regard to the same motive, the State Bank of India (SBI) in an e-mail has told its customers a few dos and don'ts of using ATMs.

What to Do and What Not to Do While Using an ATM?


  • Conduct your ATM transactions in complete privacy, never let anyone see you entering your Personal Identification Number (ATM Password)
  • After completion of transaction ensure that welcome screen is displayed on ATM screen
  • Ensure your current mobile number is registered with the bank so that you can get alerts for all your transactions
  • Beware of suspicious movements of people around the ATM or strangers trying to engage you in conversation
  • Look for extra devices attached to the ATMs that looks suspicious
  • Inform the bank if the ATM/Debit card is lost or stolen, immediately, report if any unauthorised transaction
  • Check the transaction alert SMS and bank statements regularly
  • If cash is not dispensed the ATM does not display "cash out" please report to the Bank on the number mentioned in the Notice Board
  • Immediately check your phone for SMS for debit amount


  • Do not write your PIN on the card, memorise your PIN number
  • Do not take help from strangers or hand over your card to anyone for using it
  • Do not disclose your PIN to anyone, including bank employees and family members
  • Do not allow the card to go of your sight when you are making a payment
  • Avoid speaking on the mobile phone while you are transacting

Read more about: atm
Story first published: Thursday, August 30, 2018, 12:21 [IST]
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