EPFO had recently launched WhatsApp based helpline-cum-grievance redressal mechanism, under its series of Nirbadh initiatives aimed at ensuring seamless and uninterrupted service delivery to subscribers during COVID-19 pandemic.

This new grievance redressal mechanism using Whatsapp has gained immense popularity amongst EPFO's stakeholders. As per the Ministry of Labour & Employment on 13 October, EPFO has redressed more than 1.64 lakh grievances and queries through WhatsApp.
This has led to decline in registration of grievances/queries on social media like Facebook /Twitter by 30% and on EPFiGMS (EPFO's online grievance resolution portal) by 16% since the launch of WhatsApp helpline numbers, it added.
How to use EPFO's WhatsApp Grievance Redressal?
WhatsApp helpline is now functional in all the 138 regional offices of EPFO.
Anyone can simply file a grievance or seek guidance on any queries relating to services provided by EPFO, by sending a WhatsApp message on the helpline number of the concerned regional office where the PF account is maintained.
Here are the dedicated WhatsApp Helpline numbers of all regional EPF offices:
Mumbai
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Bandra | Bandra | 022-26470030 |
| Dadar | Bandra | 9321255315 |
| Nariman point | Bandra | 9518588021 |
| Powai | Bandra | 022-264 76044 |
Thane
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Kandivali (West) | Thane | 7977298051 |
| Kandivali (East) | Thane | 9321482815/ 9321466977 |
| Thane (North) | Thane | 9321666951 |
| Thane (South) | Thane | 8928977985 |
| Vashi | Thane | 9969036136 |
Delhi and Jammu
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Delhi (Central) | Delhi | 8178457507 |
| Delhi (East) | Delhi | 7818022890 |
| Delhi (North) | Delhi | 9315075221 |
| Delhi (South) | Delhi | 9717547174 |
| Delhi (West) | Delhi | 7428595582 |
Bengaluru
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Central | Bengaluru | 6364264449 |
| Malleswaram | Bengaluru | 8022230188 |
| Electronic City | Bengaluru | 7204453662 |
| Koramangala | Bengaluru | 9449961465 |
| K.R. Puram (Whitefield) | Bengaluru | 080-2565 8006/ 080-2565 8005/ 080-2565 8001 |
| Peenya | Bengaluru | 8023571377 |
| Rajarajeshwari Nagar | Bengaluru | 8792028994 |
| Yelahanka | Bengaluru | 080-28460872/ 080-29720896 |
Chennai
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Ambattur | Chennai | 6380131921 |
| Chennai (North) | Chennai | 9345750916 |
| Chennai (South) | Chennai | 6380366729 |
| Tambaram | Chennai | 6380153667 |
Andaman and Nicobar Islands
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Port Blair | Kolkata | 9434269504 |
Andhra Pradesh
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Guntur | Vijaywada | 0863-2344123 |
| Kadapa | Vijaywada | 9491138297 |
| Rajamundry | Vijaywada | 9494633563 |
| Vishakhapatnam | Vijaywada | 7382396602 |
Bihar
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Bhagalpur | Patna | 8987299190 |
| Jamshedpur | Patna | 8986717019 |
| Muzaffarpur | Patna | 6204358536 |
| Patna | Patna | 7004042219 |
Chattisgarh
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Raipur | Bhopal | 7712583890 |
Goa
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Goa | Hubli (Karnataka) | 8830110399 |
Gujarat
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Ahmedabad | Ahmedabad | 7383146934 |
| Bharuch | Ahmedabad | 02642-266702 |
| Naroda | Ahmedabad | 9428694145 |
| Rajkot | Ahmedabad | 0281-2576399/ 0281-2576499 |
| Surat | Ahmedabad | 9484530500 |
| Vadodara | Ahmedabad | 2652606247 |
| Vapi | Ahmedabad | 9499703166 |
| Vatva | Ahmedabad | 8733063428 |
Haryana
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Faridabad | Faridabad | 8278378542 |
| Gurugram (East) | Faridabad | 9717748636 |
| Gurugram (West) | Faridabad | 9311354824 |
| Karnal | Faridabad | 9996962805 |
| Rohtak | Faridabad | 7082334526 |
Himachal Pradesh
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Shimla | Chandigarh | 7807929882 |
Jharkhand
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Ranchi | Patna | 8987790956 |
Karnataka (Other than Bengaluru)
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Chikamagalur | Hubli | 948217742 |
| Gulbarga | Hubli | 8472273862 |
| Hubli | Hubli | 8762525754 |
| Mangalore | Hubli | 9113938518 |
| Mysore | Hubli | 8105645793 |
| Raichur | Hubli | 9482390073 |
| Shimoga | Hubli | 0818-2275103 |
| Tumkur | Hubli | 7204055256 |
| Udupi | Hubli | 0820-2531172 |
Kerala & Lakshadweep
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Kannur | Thiruvananthapuram | 8590323150 |
| Kochi | Thiruvananthapuram | 0484-2566509 |
| Kollam | Thiruvananthapuram | 9497152553 |
| Kottayam | Thiruvananthapuram | 0481-2303206 |
| Kozhikode | Thiruvananthapuram | 7012997744 |
| Thiruvananthapuram | Thiruvananthapuram | 8075348085 |
Madhya Pradesh
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Bhopal | Bhopal | 6264800134 |
| Gwalior | Bhopal | 9301903862 |
| Indore | Bhopal | 8305411688 |
| Jabalpur | Bhopal | 6267777416 |
| Sagar | Bhopal | 8989041007 |
| Ujjain | Bhopal | 9424441512 |
Maharashtra (Other than Mumbai and Thane)
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Akola | Pune | 0724-2414050 |
| Aurangabad | Pune | 9405355287 |
| Kolhapur | Pune | 9309866697 |
| Nagpur | Pune | 9555313189 |
| Nasik | Pune | 0253-236097 |
| Pune (Pune Cantt.) | Pune | 8767108057 |
| Pune (Akurdi) | Pune | 8766467490 |
| Solapur | Pune | 9404912406 |
North-Eastern Region
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Agartala | Guwahati | 9402180891 |
| Guwahati | Guwahati | 8822142204 |
| Shillong | Guwahati | 6033243231 |
| Tinsukia | Guwahati | 9864860921 |
Odisha
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Berhampur | Bhubaneshwar | 8249068089 |
| Bhubaneshwar | Bhubaneshwar | 7656849976 |
| Keonjhar | Bhubaneshwar | 6370894727 |
| Rourkela | Bhubaneshwar | 6372908815 |
Puducherry
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Puducherry | Chennai | 6380023914 |
Punjab
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Amritsar | Chandigarh | 9530589771 |
| Bhatinda | Chandigarh | 6284364807 |
| Chandigarh | Chandigarh | 9463733422 |
| Jalandhar | Chandigarh | 6280718364 |
| Ludhiana | Chandigarh | 7719642517 |
Rajasthan
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Jaipur | Jaipur | 1412740742 |
| Jodhpur | Jaipur | 9414138664 |
| Kota | Jaipur | 7442425392 |
| Udaipur | Jaipur | 7878817107 |
Telangana
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Hyderabad (Barkatpura) | Hyderabad | 9100026170 |
| Hyderabad (Madhapur) | Hyderabad | 9100026146 |
| Karimnagar | Hyderabad | 9492429685 |
| Kukatpally | Hyderabad | 9392369549 |
| Nizamabad | Hyderabad | 8919090653 |
| Patancheru | Hyderabad | 9494182174 |
| Siddipet | Hyderabad | 9603262989 |
| Warangal | Hyderabad | 8702447772 |
Tamil Nadu (Other than Chennai)
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Coimbatore | Coimbatore | 9994255012 |
| Madurai | Coimbatore | 9489938487 |
| Nagercoil | Coimbatore | 6381122366 |
| Salem | Coimbatore | 9080433650 |
| Tirunelveli | Coimbatore | 9489987157 |
| Trichy | Coimbatore | 6380109286 |
| Vellore | Coimbatore | 7397593330 |
Uttarakhand
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Dehradun | Delhi | 8532889088 |
| Haldwani | Delhi | 9411530300 |
Uttar Pradesh
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Agra | Kanpur | 8279696190 |
| Allahabad | Kanpur | 9336677186 |
| Bareilly | Kanpur | 0581-2510628 |
| Bellary | Kanpur | 6363778135 |
| Gorakhpur | Kanpur | 9044977792 |
| Kanpur | Kanpur | 0512-2215644 |
| Lucknow | Kanpur | 9044856097 |
| Meerut | Kanpur | 8923247687 |
| Noida | Kanpur | 8595668945 |
| Varanasi | Kanpur | 0542-2585339 |
West Bengal & Sikkim
| Name of Regional Office | Name of Zonal Office | WhatsApp Helpline Number |
|---|---|---|
| Barrackpore | Kolkata | 033-25010481 |
| Darjeeling | Kolkata | 8927703218 |
| Durgapur | Kolkata | 9434085134 |
| Howrah | Kolkata | 033-26768120 |
| Jalpaiguri | Kolkata | 9531641924 |
| Jangipur | Kolkata | 9434111646 |
| Kolkata | Kolkata | 033-29521852 |
| Park Street | Kolkata | 7439133837 |
| Siliguri | Kolkata | 8001196411 |
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