EPFO- How to Raise EPF-Related complaints or Grievance?

Employees' Provident Fund (EPF) subscribers can use the EPF i-Grievance Management System to register their grievances (EPFiGMS). The EPFiGMS allows EPF members to register their complaints and receive answers to all of their questions. On the EPFiGMS portal, EPF subscribers can also check the status of pending complaints/requests.

What is EPFiGMS?

EPFiGMS, or the EPF Grievance Management System, is an official portal for EPF grievances and complaints. All registered EPF members (including PF members, employers, and EPF pensioners) will be able to use this portal to file complaints, grievances, and inquiries. These will be addressed online via this portal.

Benefits of the EPF Grievance Portal

• The scheme benefits both EPF members and employers. Unlike in the past, complaints are promptly addressed. We have several advantages here.
• The portal is simple to use for all EPF participants and includes all types of workers.
• EPFO employees are capable of quickly locating and resolving any issue.
• Members save time by not having to travel to the EPF headquarters.
• The allegation will be resolved, and the EPFO will be assisted in the future in resolving related complaints about all EPFO members. They determine which complaint has been raised by a large number of employees or employers and attempt to resolve it.

The portal has many teams with the necessary operational expertise.

EPFO Grievances That Can Be raised Using EPFiGMS

EPF subscribers can file grievances on the EPFiGMS for a variety of issues. Among these complaints are the following:

• PF accumulation is transferred to a new EPF account.
• Pension settlement is complete.
• EPF final settlement/withdrawal.
• Concerns about the PF balance.
• Certificate for the Employees' Pension Scheme (EPS).
• The cheque was returned or misplaced.
• Insurance benefit payment.
• Problem with PF balance/slip.
• Any other issues

It should be noted that these are not considered grievances.

• RTI Cases Court Cases / Subjudice Cases
• Religious issues
• Complaint Against a Foreign Government
• Only grievances and not suggestions may be registered.
• Government employees' complaints about their service, including disciplinary proceedings, etc.

How to raise grievances for issues related to EPFO services?

Step 1: Go to the EPF i-Grievance Management System's official website (https://epfigms.gov.in/) and click on the 'Register Grievance' tab.

Step 2: Choose the appropriate 'Status' option.

Step 3: Input your Universal Account Number (UAN). Enter the security code and then press the 'Get Details' button.

Step 4: On the UAN detail page, click the 'Get OTP' button.

Step 5: Enter the OTP and then click the "Submit" button. A verification message will appear after OTP verification and continue.

Step 6: Fill out your personal information, including your name, gender, contact information, pin code, state, and country.

Step 7: In the "Grievance Details" column, click on the PF account number.

Step 8: Choose the complaint type as well as the complaint description. Upload the necessary files to support the complaint using the "Choose File" and "Attach" buttons. After entering the grievance information and attaching the supporting documents, click the "Add" button.

Step 9: The complaint will be posted in the "Grievance Details" section. Click the "Submit" button to file the complaint with the EPFO.

Step 10: Once the grievance has been registered, an email and SMS with a registration number will be sent to EPF subscribers.

How to check the status of EPF complaints?

If you have a UAN, PPO Number, or Establishment Number, please select the appropriate Status to ensure that your complaint is resolved as soon as possible.

Step 1: Navigate to https://epfigms.gov.in.

Step 2: Now, Select "View Status".

Step 3: Enter the registration number, also known as the complaint number, the grievance password, the mobile number, the email address, and the security code.

Step 4: Click "Submit."

Your grievance's status will be displayed.