How Can BHIM UPI Users Record Complaints Online?

Use of UPI (Unified Payments Interface) as a mode of payment has increased in the last couple of years. The usage has particularly intensified after the COVID-19 outbreak that more and more people to use contactless modes of payments.

In August this year, UPI transactions hit a new record high of 1.62 billion transactions, as per data released by National Payments Corp. of India (NPCI). These transactions were worth Rs 2.98 trillion when compared to Rs 1.54 trillion in the same month last year.

Commonly used UPI-based mobile apps are Google Pay, PhonePe, Amazon Pay, Bharat Interface for Money (BHIM), among others. Apart from being used to instantly send and receive money directly into bank accounts, these apps especially gained popularity for providing convenience in paying for basic utility needs like electricity bills, booking and paying for LPG cylinder refills, mobile recharges, etc.

With the increased adaption of UPI-based payments comes complexities and transactions could go wrong.

If you are a BHIM App user, here is how you can file an online complaint related to a transaction:

1. On the top right corner, touch the 3-lines indicating options.
   
2. From the drop-down choose 'Raise Complaint' option.

   
3. The new page will open the list of all your transactions on the app, chose the transaction you wish to raise a complaint on.

   

4. When you tap on the concerned transaction, the app will provide details on the transactions. Scroll down till the end to find options of "Call Bank" and "Raise Concern."
5. On tapping the "raise concern" option, mention the issue you have been facing in the space provided and submit.
6. If you wish to speak with a customer care executive, you can choose "Call Bank" option.

Alternatively, you can call the toll-free number: 1800 1201 740 or go to https://bhimupi.org.in/get-touch. The 'Get in Touch' is a customer care platform for BHIM App users that addresses all issues related to using the app, like login, registration, transaction, cashback, PIN setting, receiving money, sending money, etc.

On the Get-in-Touch service platform, you can file complaints by filling up the e-forms. You can also provide feedback on BHIM services or visit the "query" section. The "Query" section includes FAQs (Frequency Asked Questions) related to the app and its usage.

The page also has a chat bot called "PAI" for instant chat queries.