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How Post Office Savings Bank (POSB) Account Customers Can Use Interactive Voice Response (IVR) Facility?


The Department of Posts debuted the "Interactive Voice Response (IVR)" facility for Post Office Savings Bank (POSB) account customers using which they can avail a plethora of services for National Savings Schemes (Small Savings Schemes) by calling Indiapost toll-free number 18002666868 through their registered mobile number. POSB account holders can use the new IVR service to perform a variety of services on their account, including conducting account balance inquiries for all schemes, blocking of ATM cards, transactions inquiry for savings accounts (SB/PPEF/SSA), transactions inquiry for term deposit accounts (TD/RD/SCSS/MIS/KVP/NSC), issuance of new ATM cards, interest earned on a specific small savings scheme and much more. The following are the details of different facilities provided to POSB customers via the "Interactive Voice Response (IVR)" system:

How Post Office Savings Bank (POSB) Account Customers Can Use IVR Facility?

Call toll free number 18002666868 and undertake the ways listed below to conduct various account-related services:

press 1 for Hindi

press 2 for English

press 5 for account balance inquiry (all schemes). (Enter account number followed by #)

press 6 for blocking of ATM card

  • press 1 using Card Number
  • press 2 using Account Number
  • press 3 using Customer ID (CIF No)

press 7 for other Services

press 2 for India Post Banking Services (POSB)

press 1 for inquiries or transactions on your savings account (SB/PPEF/SSA)
(enter account number followed by #)

  • press 1 to know the status of cheque issued on your account.
  • press 2 to know the details of the last four transactions on your account.
  • press 3 to know the details of a specific transaction of your account.
  • press 4 to know the interest earned and paid or tax deducted on your account.
  • press 5 to stop payment of cheque of your account.
  • press # to repeat options.
  • press* to go to the previous menu.

press 2 for inquiries on transactions on your term deposit account (TD/RD/SCSS/MIS/KVP/NSC) (enter account number followed by #).

press 3 for ATM related requests

  • press 1 for ATM card pin change.
  • press 2 to issue a new ATM card
  • press # to repeat options
  • press * to go to the previous menu

press 4 for more information on postal savings products

  • press 1 for a new account and scheme
  • press 2 for debit or ATM card details
  • press 3 for the rate of interest and service charge
  • press 4 for third party products
  • press # to repeat options
  • press * to go to the previous menu.

The toll-free inquiry helpline number 18002666868 is open from 9:00 a.m. to 6:00 p.m., Monday through Saturday, excluding Sundays and Gazetted Holidays. And to lodge a complaint POSB account holders can visit and enter all the required and mandatory details to submit their complaint application.

Story first published: Monday, October 18, 2021, 15:03 [IST]
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