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How Post Office Savings Bank (POSB) Account Customers Can Use Interactive Voice Response (IVR) Facility?

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The Department of Posts debuted the "Interactive Voice Response (IVR)" facility for Post Office Savings Bank (POSB) account customers using which they can avail a plethora of services for National Savings Schemes (Small Savings Schemes) by calling Indiapost toll-free number 18002666868 through their registered mobile number. POSB account holders can use the new IVR service to perform a variety of services on their account, including conducting account balance inquiries for all schemes, blocking of ATM cards, transactions inquiry for savings accounts (SB/PPEF/SSA), transactions inquiry for term deposit accounts (TD/RD/SCSS/MIS/KVP/NSC), issuance of new ATM cards, interest earned on a specific small savings scheme and much more. The following are the details of different facilities provided to POSB customers via the "Interactive Voice Response (IVR)" system:

 
How Post Office Savings Bank (POSB) Account Customers Can Use IVR Facility?

Call toll free number 18002666868 and undertake the ways listed below to conduct various account-related services:

press 1 for Hindi

press 2 for English

press 5 for account balance inquiry (all schemes). (Enter account number followed by #)

press 6 for blocking of ATM card

  • press 1 using Card Number
  • press 2 using Account Number
  • press 3 using Customer ID (CIF No)

press 7 for other Services

press 2 for India Post Banking Services (POSB)

press 1 for inquiries or transactions on your savings account (SB/PPEF/SSA)
(enter account number followed by #)

  • press 1 to know the status of cheque issued on your account.
  • press 2 to know the details of the last four transactions on your account.
  • press 3 to know the details of a specific transaction of your account.
  • press 4 to know the interest earned and paid or tax deducted on your account.
  • press 5 to stop payment of cheque of your account.
  • press # to repeat options.
  • press* to go to the previous menu.

press 2 for inquiries on transactions on your term deposit account (TD/RD/SCSS/MIS/KVP/NSC) (enter account number followed by #).

press 3 for ATM related requests

  • press 1 for ATM card pin change.
  • press 2 to issue a new ATM card
  • press # to repeat options
  • press * to go to the previous menu

press 4 for more information on postal savings products

  • press 1 for a new account and scheme
  • press 2 for debit or ATM card details
  • press 3 for the rate of interest and service charge
  • press 4 for third party products
  • press # to repeat options
  • press * to go to the previous menu.
 

The toll-free inquiry helpline number 18002666868 is open from 9:00 a.m. to 6:00 p.m., Monday through Saturday, excluding Sundays and Gazetted Holidays. And to lodge a complaint POSB account holders can visit https://www.indiapost.gov.in/VAS/Pages/ComplaintRegistration.aspx and enter all the required and mandatory details to submit their complaint application.

Story first published: Monday, October 18, 2021, 15:03 [IST]
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