How to File a Complaint Against any Bank or NBFC? Step-by-Step Guide

Customers may have a complaint against their bank or a non-banking financial corporation (NBFC), but they are unsure how to proceed. The Reserve Bank of India (RBI), India's central bank, has implemented a complaint management system (CMS) through which users can register complaints against all financial service providers regulated by the central bank.
To make people aware of the situation, the RBI has been sending messages that read, "Lodge complaints against any bank, NBFC, or payment system participant on this website." Under the RB-Integrated Ombudsman Scheme, go to https://cms.rbi.org.in. Call 14440 for more information -RBI".

Who can file a complaint?

Anyone with a grievance or complaint against a Reserve Bank of India (RBI) regulated entity, such as a bank, non-banking financial company (NBFC), or payment system participant, can file a complaint through the Integrated Ombudsman Scheme, 2021's centralised complaint redressal system.

When can one file a complaint?

To file a complaint, the complainant must first contact the appropriate NBFC. If the NBFC does not respond within one month of receiving the complaint, or if the NBFC rejects the complaint, or if the complainant is dissatisfied with the NBFC's response, the complainant may file a complaint with the NBFC Ombudsman in the jurisdiction of the NBFC's branch/registered office.

How to file a complaint against a bank?

Step 1: Go to https://cms.rbi.org.in and click the file a complaint link.
Step 2: Type in the Captcha code.
Step 3: Enter the complainant's name and phone number. Select 'Get OTP'.
Step 4: Validate after inputting the OTP
Step 5: From the drop down menu, enter additional information such as email and complainant category. Enter the details of the entity you want to file a complaint against as well.

Step 6: Based on the queries, select the radio buttons and click Next.

Step 7: If you have filed a written complaint with the regulated entity, then confirm..
Step 8: Enter the date you intend to file your complaint and upload the file from your device.
Step 9: For entity queries as well as dispute details such as transaction amount and date, select the appropriate radio buttons.
Step 10: If you have any documents to support your transaction, upload them, then click 'Authorisation' and check the declaration box.
Step 11: Select Review and Submit.
You will be able to download the complaint in PDF format.
The RBI makes repeated efforts to educate customers about safe financial transactions. In response, the RBI issued a booklet titled "BE(A)WARE," which outlines the steps and precautions to take when conducting various financial transactions.