How To Lodge NPS Grievances?

Updated: Thursday, December 10, 2020, 21:11 [IST]

Subscribers can file National Pension System (NPS) related concerns and complaints with the NPS authorities in different forms. The NPS has a conveniently available, fast and effective redressal system for grievances. Online directly to the Central Grievance Management System (CGMS), or via the NPS CRA help desk, a grievance can be filed. As a written complaint, it can also be physically addressed.

Via Online: An online complaint can be registered with the CGMS by the subscriber. If available, PRAN details have to be filled in. If not, it is important to specify POP registration specifics. It is possible to fill up the form with grievance specifics and submit relevant documents. A token number is displayed on the device screen once the grievance is lodged successfully. For reference purposes and tracking of the complaint, this number must be kept handy.

Via Calling: A query can also be registered by calling a toll-free number at the CRA call centre. By providing the T-pin allocated at the time of opening the NPS account, the subscriber must validate his or her identity. A token number is given for future reference following effective filing of the grievance.

Via physically: Written grievances can be provided to the POP-SP. After a successful submission POP-SP will forward the grievance to CRA CGMS. On successful registration, a token number will be generated and forwarded to the POP-SP. The individual can receive the token number from the POP-SP respectively.

NPS Customer Care

NSDL CRA (NPS Customer Care) can be reached by dialling (022) 2499 3499. You can also file your complaint online with NSDL CRA's Central Grievance Management System (CGMS) or with Karvy CRA. Central Recordkeeping Agencies (CRAs) in the NPS are NSDL and Karvy. NSDL e-Governance Infrastructure Limited, 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, 400 013 Fax (022) 2495 2594/ 2499 4974, is the address of NSDL. Here are the escalation specifics for NPS complaints. In case you are not fulfilled with the settlement granted by NSDL/Karvy, you can lodge a grievance directly with the administrator, Pension Funds Development and Regulatory Authority (PFRDA).

NPS Branches

Kolkata
Address: 5th Floor, The Millenium, Flat No. 5W, 235/2A, Acharya Jagdish Chandra Bose Road, Kolkata - 700 020 Tel. (033) 2281 4461 / 2290 1396, Fax (033) 2289 1945

Chennai
Address: 6A, 6th Floor, Kences Towers, #1 Ramkrishna Street, North Usman Road, T. Nagar, Chennai - 600 017 Tel.(044) 2814 3917/18, Fax(044) 2814 4593

New Delhi
Address: 409/410, Ashoka Estate Building, 4th floor, Barakhamba Road, Connaught Place, New Delhi - 110 001, Tel. (011) 23705418 / 2335 3817, Fax (011) 2335 3756

Ahmedabad
Address: Unit No. 407, 4th floor, 3rd Eye One Commercial Complex Co-op. Soc. Ltd., Above Vijay Sales Stores C. G. Road, Near Panchvati Circle, Ahmedabad - 380 006. Tel. (079) 2646 1376, Fax (079) 2646 1375

Points to remember

On the online CGMS, dispute settlement status can be accessed by entering the token number provided at the time of the grievance submission. If you are not pleased with the granted redressal, an e-mail or letter sent to the Grievance Redressal Officer can escalate the grievance to the NPS Trust.

NPS Grievances: Escalation Level

Level 1

The Executive's Name: Mr. Chandrashekhar Warange
Contact info: 022 24993499, Email ID - [email protected]
Designation: Grievance Redressal Officer (GRO)

Level 2
The Executive's Name: Mr. Mandar Karlekar
Fax No. - 022 24952594
Email ID - [email protected]
Designation: Chief Grievance Redressal Officer (CGRO)