How To Raise Wrong UPI Transaction Complaint With NPCI?

As digitalization in India is growing with time, people are embracing digital services. In the past 2-3 years, the UPI has witnessed rapid growth, all thanks to digitalisation. The use of digital services to do any banking tasks gets a major boost. Consequently, this allowed us to transfer money to anyone, wherever.

UPI also saves a lot of time and allows us to send & receive money from anywhere, whenever and to whoever we want to. After the corona period, people began using UPI and net banking extensively. Since UPI makes it simple to conduct transactions and maintain accounting records, it is used by everyone. People's life has been made easier by UPI because they no longer need to carry cash or visit the bank to send money to anyone. However, it is simple, people are still having a lot of issues with it because everything has two sides to it and so is UPI. One of them is the wrong UPI transaction at the wrong address or the wrong transaction amount.

According to RBI, money can be reimbursed within 48 hours if it is ever transferred to the incorrect account. However, you can also raise the wrong UPI transaction complaint with the National Payment Corporation Of India (NPCI).

Here is how you can raise your wrong UPI transaction with NPCI:

Step 01: Visit the NPCI portal at https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism

Step 02: Go to the Complaint section

Step 03: Select "Person to Person" or "Person to Merchant" as per your transaction in the Nature of Transaction section

Step 04: In the Issue section, Please select the issue from the drop-down list

Step 05: Now, in the comment section, Provide a brief about your issue. Not more than 500 characters

Step 06: Below, the comments section, Enter your transaction reference number. It starts with 1, 7, 8, 9 or 0.

Step 07: Now, select the bank from the drop-down list

Step 08: After selecting the bank, now, enter your Virtual Payment Address (VPA) in the VPA section

Step 09: After the VPA, now enter the rupee & paise separately in the provided Amount section

Step 10: Next, in the Date of Transaction section, use the calendar to select the date

Step 11: Write your correct E-mail ID in the Email ID section below the Date of Transaction

Step 12: After, providing all the details above, Now please enter your 10-digit mobile number. (Note - Do not prefix with +91 or "0")

Step 13: Below the Registered Mobile Number section, there is a drop box to upload the updated bank account statement. Select the updated bank account statement on your device and upload it. (Note - Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.)

Step 14: After uploading the Updated bank Account Statement, click on the Submit button.

Note - Please ensure the contact details provided are correct before submitting.

Source - NPCI.org.in