How to Recover Money Transferred to a Wrong UPI ID?

According to the National Payments Corporation of India, money can be transferred between bank accounts using a mobile number or a QR code (NPCI). Users can use the BHIM app or other UPI service providers such as GPay, PhonePe, and others to make UPI payments. People can transfer money directly to bank accounts using their smartphones at any time. Despite the fact that the UPI system is safe and secure, errors such as transactions becoming stuck after money has been debited or people becoming victims of UPI fraud are common. One common problem is that people send money to the wrong accounts. Despite all of the security features and instructions, users frequently disregard double checking for the receiver's phone number or QR code and send money to the wrong bank account. The issue is common but frightening because UPI transactions cannot be reversed once they have been processed. But there is a way out. Here are several methods for filing a dispute for an unintentional UPI transaction. Some of them are listed below.

Connect with UPI app support

According to RBI (Reserve Bank of India) guidelines, a user should first report an unintentional transaction to the payment service provider. Contact the customer service department of the GPay, PhonePe, Paytm, or UPI app that you used to transfer the funds. Customers are supported by mechanisms built into service providers. You can report the issue and request a refund.

File a complaint in NPCI portal

• If the UPI app's customer service is unhelpful, you can file a complaint at the NPCI portal.
• Navigate to the NPCI's official website, npci.org.in
• Now, go to the 'What we do' tab and then tap on UPI.
• Next, tap and open the Dispute Resolution Mechanism.
• Fill in all of your transaction details, including UPI transaction ID, virtual payment address, amount transferred, date of transaction, email ID, and mobile number, in the complaint section.
• Select 'Incorrectly transferred to another account' as the complaint reason.
• Send your complaint.

Contact bank

If your complaint is still unresolved, you can escalate it to the payment service provider (PSP) bank, then to the bank (where the end-user customer has an account) via the PSP app/ TPAP app.

If the complaint remains unresolved after going through all of the above processes, you (the end-user customer) can approach the Banking Ombudsman and/or the Ombudsman for Digital Complaints after 30 days.

According to the RBI, one can file a complaint with the Ombudsman by writing it on plain paper and mailing it to the Ombudsman's office via post/fax/hand delivery or can also email a complaint to the Ombudsman for Digital Transactions.

You must send your complaint to the branch or office of the service provider you are complaining about. A complaint form is also available on the RBI's website, along with the scheme; however, it is not required to use this format.

 

Who is the Digital Transaction Ombudsman?

The RBI has appointed a senior official to serve as an ombudsman for digital transactions, handling customer complaints. The official will review the complaint against System Participants as defined in the Scheme for deficiencies in certain services covered by the complaint grounds specified in Clause 8 of the Scheme.