Income Tax Refund- How to Raise a Refund Re-issue Request?

An income tax refund scheduled to be paid in a specific assessment year (AY) may not be credited to your bank account for a variety of reasons. If you have received notification from the Income Tax Department or Refund that your refund processing has failed, you can file a Refund Reissue Request via the e-Filing portal. Taxpayers can request a refund reissue through the e-Filing portal by using the refund reissue request service. Here is how you can raise a refund re-issue request.

When can you request a refund re-issue?

Only if the income tax department fails to credit or refund your ITR after processing it can you file a refund re-issue request on the income tax e-filing portal. You cannot submit a refund re-issue request unless the reason for rejection is included.

How to raise a refund re-issue request?

Here are the steps for submitting a refund re-issue request:

• Access the 'e-Filing' Portal at https://www.incometax.gov.in/iec/foportal/.
• Click the 'Service Request' link in the 'My Account' menu.
• Select request type and request category as 'New Request' and 'Refund Reissue', then click on submit button.
• Among the details displayed are PAN, Return Type, Assessment Year (A.Y), Acknowledgement No, Communication Reference Number, Reason for Refund Failure, and Response.
• Click the 'Submit' hyperlink in the 'Response Column. All prevalidated bank accounts with the status validated/validated and EVC enabled will be displayed.
• Select the bank account where the tax refund will be deposited and click the 'Continue' button. The taxpayer can cross-check the bank account number, IFSC, bank name, and account type.
• If the information is correct, click 'Ok' in the popup, and the e-Verification options will be displayed in the dialogue box. To proceed with the request submission, select the appropriate e-Verification mode and generate and enter an Electronic Verification Code (EVC)/Aadhaar OTP.
• A message confirming the refund will be displayed. Submission of a re-issue request

How to View the status of submitted Refund Re-issue requests?

The following are the steps to check the status of a refund re-issue request:

• Access the 'e-Filing' Portal at https://www.incometax.gov.in/iec/foportal/.
• Gto 'My Account'
• Now, Select 'Service Request', then Select 'View Request' as the 'Request Type,' and 'Refund Reissue' as the 'Request Category.'
• Click the 'Submit' button.

​What are the possible reasons for a refund failure?

• Incorrect bank information (account number, MICR code, IFSC code, name mismatch, etc.)
• The account holder's KYC is still pending.
• Account information provided is incorrect, as it is not a current or savings bank account.

Is it possible to reissue a refund if my bank account has not been pre-validated?

You can proceed only if your selected Bank Account has already been validated. If your preferred bank account has not yet been validated, you can do so online via the e-Filing portal. The My Bank Account User Manual contains more information.

The ECS mandate Form can also be used to validate it offline, follow steps:

• Complete the ECS mandate form.
• Fill the form with the necessary details.
• Sign the form with the official bank's seal.
• Please include a scanned copy of the signed form in your submission.