PSB Alliance is an organisation that brings together all public sector banks to provide essential customer-oriented services as envisioned by the Indian government under the EASE of banking reforms. PSB Alliance, which is made up of 12 public sector banks led by UCO Bank, has partnered with M/s Atyati Technologies Pvt. Ltd. and M/s Integra Microsystem Pvt. Ltd. to provide "Door Step Banking by Universal Touch Points'' service to customers of 12 PSB Banks in 60 and 40 Specified Centers, respectively, as stated according to PSB Alliance's guidelines. The service is accessible in more than 100 major cities throughout the country. You can use several services from various banks at the same time if you are a customer of different public sector banks with the same mobile number. As the Agent deposits the Instruments with the specified Bank Branch, the DSB System validates the customer's Service Code and sends a message "COMPLETED" to the customer via the Mobile App. Requests generated by 3:00 p.m. should be resolved within 3 hours, and requests generated after that should be completed by 1:00 p.m. the next working day. To recognise a legitimate DSB Agent at the time of service delivery, the Agent's credentials and photo will appear in the Customer's Mobile App/Web Portal. An SMS with the name of the agent will be sent to the customer. Customers can ask for an ID card with the name and photo of the agent on it. In addition, for each service, a one-time Auth Code will be sent to the customer, which he or she must tell the Agent in order to initiate the service. Agents shall wear a uniform dress code that includes the DSB and the Service Provider LOGO for easy recognition. According to www.psbdsb.in the below are some of the services that customers can get from their doorstep, arranged by category.
Under Door Step Banking, the following non-financial services are currently available:
- Pick up of negotiable instruments such as Cheque, Draft, Pay order etc.
- Pick up new cheque book requisition slip
- Pick up of form 15G/15H
- Pick up of IT/GST Challan
- Pick up of standing instructions request
- Delivery of account statement
- Delivery of non-personalized cheque book, draft or pay order
- Delivery of term deposit receipt, acknowledgement etc.
- Delivery of TDS/Form 16 certificate issuance.
- Delivery of a pre-paid instrument/gift card.
Cash withdrawal service
Customers of every Public Sector Bank can schedule a cash withdrawal by using the DSB App/Web Portal or calling the Toll Free Number. To use the real-time Cash Withdrawal service, the customer's bank account must be linked to Aadhaar or a debit card. Customer's address will be visited by a DSB agent who will provide service using Micro ATM-based secure technology. The minimum and maximum transaction limits are Rs 1,000 and Rs 10,000, respectively.
Digital life certificate facility
Customers, particularly pensioners, find it challenging to visit a branch for the submission of a life certificate in the existing pandemic scenario. PSB Alliance has introduced the Digital Life Certificate Submission service by Door Step Banking. Pensioners can book the service through any of the available channels, including the DSB App, Web Portal, and Toll Free Numbers. A DSB agent will come to the customer's doorstep and take an online Life Certificate through the Jeevan Pramaan App.
The PSB alliance includes 12 public sector banks, namely Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Punjab National Bank, State Bank of India, and Union Bank of India, according to the website. In addition, the cash deposit facility will be available shortly. However, you must keep in mind that all the above services are fee-based.