SBI Doorstep Banking- Features, Services, Eligibility and Application Process

The State Bank of India (SBI) launched a doorstep banking service for Senior citizens, differently abled individuals, certified chronic illness, visually challenged individuals, account holders with KYC registration, single/joint account holders, and customers residing within a 5-kilometre radius of their home branch. It provides 'Doorstep Banking' services to its customers, allowing them to take advantage of a variety of financial services provided by the bank. During the Covid-19 pandemic, services such as cash/cheque pickup and delivery were extremely popular as people, particularly senior citizens, avoided going outside. Let's take a look at everything about this service.

Services offered in Doorstep banking

• Cash pickup.
• Cash delivery.
• Cheque pickup
• Cheque requisition Slip pickup.
• Form 15H pickup.
• Delivery of Drafts.
• Life Certificate Pickup.
• KYC documents pickup.

Features

• Registration is completed at the Home Branch.
• Requests for Doorstep Banking Services should be made only at the Home Branch until the Contact Centre is fully developed.
• The amount of cash withdrawal and deposit per transaction is limited to Rs 20,000/- per day.
• Non-financial transactions incur a service charge of Rs 60/+GST per visit, while financial transactions incur a charge of Rs 100/+GST.
• Withdrawals will be permitted using a cheque or withdrawal form in conjunction with a Passbook.
• The delivery would be made using best efforts, but no later than T+1 working day (holidays excluded)

Eligibility

• Senior citizens over the age of 70, as well as differently abled or infirm people (those with a medically certified chronic illness or disability), including the visually impaired.
• Account holders who have completed KYC.
• A valid mobile number must be associated with the account.
• Account holders who are single or joint with either a survivor or a former survivor.
• Accounts operated jointly are not available.
• Accounts of Minority
• Personal non-personal accounts
• Customers with registered addresses within a 5-kilometre radius of the Home Branch

How to register in Doorstep Banking App?

Step 1: Get the Doorstep Banking app from the iOS app store or the Google Play store.
Step 2: To register, enter your mobile phone number.
Step 3: An OTP will be generated by the system and sent to your mobile device.
Step 4: Enter the OTP in the DSB App.
Step 5: Upon confirmation, enter your name, email address (optional), password (PIN), and agree to the terms and conditions.
Step 6: After registering, the DSB system sends a welcome SMS.
Step 7: Log in to the app with your PIN to enter additional information.
Step 8: Select the Add address option and enter your address information. Multiple addresses can also be added and saved in the DSB App. Addresses can be added, edited, or deleted at any time.

How to Register via Yono app?

• Open SBI Yono App
• Visit the Services request menu
• Tap on Doorstep Banking Service
• Now, click on request for cheque or cash pick up

How to apply via Call?

Requests for doorstep banking service can be made by calling the Toll Free Number 1800 1111 03 between 9 a.m. and 4 p.m. on working days.