The study interviewed sourcing executives (CIOs/CFOs) about their opinion on outsourcing plans and service providers. 28 IT service providers were evaluated based on key performance indicators covering dimensions like relationship with the customer, service delivery and transformation. HCL Technologies is number one amongst service providers in key metrics in each critical dimension. HCL was also ranked in top both for application services and for infrastructure services.
"We are grateful for our extraordinary Nordic customers that let us work in partnership with them, so we can draw on the collective innovative capabilities in our services offerings combined with individual innovation coming from our passionate employees, said Liselotte Hägertz Engstam, Vice President, Head Nordic Region, HCL Technologies. She added, "We are proud to be trusted in both the transformational space of changing the business, being recognized as leader in understanding our customers business and business processes, as well as being trusted in the operational space of efficiently and most cost effectively running the business."
Jef Loos, Head Sourcing Europe, Whitelane Research, said "HCL‟s customers consistently gave them high marks and HCL was one of the few vendors with no dissatisfied customers at all. As a relative newcomer to the region they have made an impressive establishment, and is the only vendor with Indian origin being rated in top by their customers on both application and infrastructure services in the survey."
HCL has most satisfied customers in application development, maintenance outsourcing, data centre and application hosting on back of gaining customer‟s trust by cost saving, business knowledge, speed besides general satisfaction.