The decision to sound more polite, courteous and sincere in its communications to taxpayers was recently discussed and agreed upon by the top brass of the department during a two-day conference held in the national capital.
"The practise of writing letter to a taxpayer who has not reported his or her transaction to the I-T authorities is here to stay and we know its importance. It has been decided that letters from the taxman should be more polite and courteous in tone and tenor.
In all cases, the department would take it initially that the taxpayer made an inadvertent mistake in not reporting the transaction under question," a senior I-T officer told PTI. The official letters which are sent by respective Assessing Officers (AOs) of I-T, henceforth, would use some adjectives like 'please', 'warm regards' and 'gentle reminder' even as the taxpayer is addressed by name with proper salutations.
"It is not that our communications with the taxpayer were not polite till now. But, there is always room for improvement and a more simplified and courteous behaviour on the taxman's part bodes well for an organisation that is not only a tax collector but also a facilitator," the officer said.
Hence, apart from the facts of the case like PAN card number, details of investments or purchases made, the letter would sound more as a reminder that the particular instance should be reported to the I-T as incumbent on a responsible citizen of the country.