Bharti Airtel, the telecom major, to its platinum customers who pay Rs. 499 and more on a monthly basis for 4G post paid connection will be given preferential treatment, the company said.
These customers as a loyalty reward will have access to better 4G speed in comparison to other Airtel customers. "Airtel has deployed advanced technologies that give its Platinum mobile customers preference on the network. As a result all Platinum customers will experience faster 4G speeds. As part of the Airtel Thanks program, all postpaid mobile customers on Rs 499 and above plans are designated as Platinum," the company said in a statement.
Also, they will be able to avail "red carpet customer care", through which they will be given superior service at call centres as well as retail stores."All Airtel call centres and retail stores have dedicated staff to attend to Platinum customers on priority and cut down on waiting time," the company said.
The company will also deliver 4G sims to these customer at their doorstep.
"It has been our endeavour to offer a differentiated service experience to our Platinum mobile customers as part of the Airtel Thanks program. And that's where we will deliver that 'extra' service experience to them, including faster speeds by giving them preference on our 4G network, while continuing to serve each of our 280 million customers with the same passion," Bharti Airtel CMO Shashwat Sharma said.