The National Payments Corporation of India (NPCI) has decided to bring into effect new guidelines for FASTag users beginning from August 1, 2024 with a focus on Know Your Customer (KYC) requirements. FASTag KYC check was launched to boost the efficiency of the electronic toll collection system and offer hassle-free movement at toll plazas.
Beginning from August 1, companies providing FASTag services will have to complete the KYC for all FASTags issued between 3-5 years ago and it needs to be done by October 31, 2024. It implies that FASTag users must ensure that their KYC is updated within this time frame to avoid any insolvencies or discontinuation in services.

You also need to replace FASTags older than 5-years.
Users have to link their vehicle registration number and chassis number with their FASTag. Meanwhile, if you are a new vehicle owner, you have to update your FASTag with the vehicle's registration number within 90 days of purchase.
FASTag providers must also verify their databases. In order to improve security and identification, FASTag users will have to upload clear, high-quality photos of the vehicle's front and side.
It has become mandatory now to link each FASTag to a mobile number in order to ensure hassle-free communication and timely updates.
The deadline for the aforementioned updates is October 31, 2024. It is crucial to complete all the KYC requirements before the deadline to avoid any issues that may lead to disruption in services.
FASTag is a RFID passive tag used for making toll payments directly from the customers linked prepaid or savings/current account. It is affixed on the windscreen of the vehicle and enables the customer to drive through toll plazas, without stopping for any toll payments. The toll fare is directly deducted from the linked account of the customer. FASTag is also vehicle specific and once it is affixed to a vehicle, it cannot be transferred to another vehicle. FASTag can be purchased from any of the NETC Member Banks, according to npci.org.in.
FASTag offers the convenience of cashless payment along with benefits like - savings on fuel and time as the customer does not has to stop at the toll plaza.
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