On 9 September, Union Finance Minister Nirmala Sitharam inaugurated Doorstep Banking Services by Public Sector Banks (PSBs), to provide the convenience of banking services to the customers at their doorstep through the universal touchpoints of Call Centre, Web Portal or Mobile App.
The ministry in a statement also said that bank customers will also be able to track their service request through these channels.
The services shall be rendered by the Doorstep Banking Agents deployed by the selected Service Providers at 100 centres across the country.
Finance Minister Smt. @nsitharaman launched PSBs #DoorstepBanking Services! Improved access for hassle-free and convenient Banking. A citizen friendly initiative!— Ministry of Finance (@FinMinIndia) September 9, 2020
FM also declared EASE 2.0 Index results.#EASE #DoorstepBanking #PSBReforms pic.twitter.com/DE1W1AhqIP
For now, only non-financial services will be made available to customers which include: Pick up of negotiable instruments (cheque/demand draft/pay order, etc.), Pick up new cheque book requisition slip, Pick up of 15G / 15H forms, Pick up of IT / GST challan, Issue request for standing instructions, Request for account statement, Delivery of non-personalised cheque book, demand draft, pay order, Delivery of term deposit receipt, acknowledgement, etc., Delivery of TDS / Form 16 certificate issuance, Delivery of pre-paid instrument/gift card.
Financial services shall be made available from October 2020.
The Finance Ministry said these doorstep banking services can be availed by customers of Public Sector Banks at nominal charges. "The services shall benefit all customers, particularly Senior Citizens and Divyangs who would find it at ease to avail these services," it said.