PAN is a must have ID and is required for most of the financial transactions and if for any reason you have been facing delay in processing or change request for your PAN, you can take the matter to NSDL eGovernance twitter handle where they have been addressing all possible complaints.
The organization may in some of the cases may even ask you to mail specific details of your grievance on their customer service email Id. Nonetheless, the redressal is quick. In rendering its services, the depository is making optimal use of the social media platform.
The depository since the year 2013 has demerged its depository and e-governance division and its later division caters to all such areas as:
1. PAN card services
2. Aadhaar card enrollment
4. Online will making
Here is one of the concern being listed out here:
Herein a customer complained on the issuance of PAN card and then the concerned NSDL wing asked him to write the details Here is the tweet by the organization We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
• - NSDL e-Governance (@NSDLeGovernance) July 16, 2020