Fuel Stations Must Ensure Clear Display Screens and Longer Pipes: Parliamentary Panels Recommendations

A Parliamentary panel has suggested several measures to protect the interests of consumers at fuel stations in India. The Parliamentary Standing Committee on Consumer Affairs, Food, and Public Distribution 2023-24 submitted a report in Parliament on Regulation of Weights and Measures with specific reference to Dispensing Machines at Fuel Stations.

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Display Screens and Fuel Pipes

The panel noted that oil marketing companies (OMCs) have implemented standard operating practices (SOPs) at retail outlets, whereby deliverymen at dispensing units are advised to show zero before the delivery is started. Customers are also advised to stand in a way that they can see the display screen directly and request a zero display to ensure a fair transaction.

However, the panel observed that on many retail outlets, vehicles are parked in a way that the fuel vent of cars remains adjacent to the pipes, causing the display screen to be slightly behind the driver's seat and a bit higher for the driver's sight. To address this issue, the panel suggested that necessary directions should be issued to ensure that display screens at dispensing machines are placed to be visible to the driver, and if necessary, a longer fuel pipe should be used for fueling the vehicle.

Consumer Grievance Redressal

The panel appreciated the existence of a consumer grievance redressal system in retail outlets but emphasized the importance of protecting consumers' rights in all possible ways. They noted that customers often do not have much time to seek redressal of grievances, and suggested that complaint/suggestion books should be made more accessible and visible at fuel stations.

Challenges and Recommendations

The panel recognized the various challenges faced by authorities and stakeholders in ensuring fair practices at fuel stations, including accurate measurement, tempering and fraud, lack of regular inspection, consumer awareness, difficulties in remote monitoring, technological advancement, and complex supply chain.

To address these challenges, the panel recommended better coordination among Central and State regulatory authorities, fuel retailers, consumer advocacy groups, and technology providers. They emphasized the need for regular inspections, consumer awareness campaigns, and the adoption of advanced technologies to ensure fair and transparent practices at fuel stations.

The Parliamentary panel's recommendations aim to protect the interests of consumers and ensure fair practices at fuel stations in India. By addressing issues related to display screens, fuel pipes, consumer grievance redressal, and various challenges, the panel's report provides valuable insights and suggestions for improving the overall experience of consumers at fuel stations.