Gas Cylinder Booking Rules: No OTP, No LPG Cylinder! How To Get Your Indane, Bharat Gas, HP Gas LPG Refill?

India's priority to ensure LPG allocation remains at full scale due to the West Asian war. Sujata Sharma, Joint Secretary, Ministry of Petroleum and Natural Gas, said in her latest update that a regular supply of LPG cylinders has been ensured to domestic consumers and there have been no reports of dry-outs.

She assured that LPG supply is completely normal now. However, she pointed out that LPG delivery will not be possible if consumers do not share the OTP, a move to secure that the gas cylinders do not fall into the wrong hands. Meanwhile, Indian Oil, the largest LPG services provider, has urged people to not panic.

LPG Cylinders Supply Normal:

As per Sharma, a regular supply of LPG cylinders has been ensured for domestic consumers, and at present, the domestic LPG supply is completely normal. No reports of gas shortages (dry-outs) have been recorded at any distributor. The status of online bookings has also reached nearly 99%.

She added that, "Furthermore, Oil Marketing Companies (OMCs), keeping the current situation in mind, have set minimum stock thresholds for each region, ranging between 85% and 90%. Any bypass of DAC (Distribution Approval Clearance) above this level requires approval only from state head or territory-level officers."

LPG Gas Cylinder OTP-Based Delivery:

Along with Sharma, OMCs have emphasized on OTP-based delivery as priority to avoid mishandling of LPG cylinders and ensure transparency.

As per Sharma, to prevent diversion, an OTP-based LPG delivery system has been implemented. In this process, the OTP is sent only to the consumer's registered mobile number. Therefore, if the consumer does not share this code with anyone else, it remains secure and cannot be accessed by any other individual.

How To Get Your LPG Refill Delivery?

Step 1: You can open the mobile application of Indane Gas, Bharat Gas and HP Gas, depending upon which LPG you are using. Or you can visit their official website.

Step 2: Either website or mobile app, you will be required to login using your registered mobile number or LPG ID.

Step 3: Select the refill cylinder option to book. Then confirm your booking details before submitting for the order request.

Step 4: Once your booking is placed, you will receive a confirmation message which will have the booking number.

Step 5: Use the booking number to track your delivery status on the apps or the website.

Step 6: After from this, you will also get updates of your delivery through notifications and SMS on your registered mobile number.

Step 7: Following this, you will receive a one-time password (OTP) on registered number for verification during the day of the delivery.

HPCL HP Gas LPG Cylinders Advisory:

In its latest update, HPCL highlighted that between April 1st to April 13th, it delivered over 166 lakh LPG cylinders through a highly coordinated, technology-enabled network connecting terminals, bottling plants, transport systems, and last-mile delivery.

Also, the company supplied over 3.70 lakh Free Trade LPG cylinders of 5 Kg and over 21,400 cylinders of 2 Kg, supporting migrant workers and diverse communities.

But, HPCL also added, "With 99.3% of bookings made digitally, consumers benefit from real-time tracking, faster service, and enhanced transparency through OTP-based authentication."

BPCL Bharat Gas LPG Cylinders Advisory:

According to BPCL's update, customers are encouraged to book LPG through official online channels, as per normal requirement, and avoid panic booking or unnecessary stocking. There is no need to pay attention to rumours, supply remains steady and deliveries are being carried out smoothly.

It added, "Simple steps like sharing OTP only at the time of delivery and using LPG judiciously help ensure a secure and uninterrupted experience for all."

Indian Oil Indane Gas LPG Cylinders Advisory:

The latest update from Indian Oil is that "Domestic LPG delivery remains our priority-keeping your daily life uninterrupted."

The company directed consumers to book LPG through IVRS, missed call, or the IndianOil ONE App. It said, "With steady supply in place, there's no need to worry or believe rumours."

LPG Gas Cylinder Rules For 45-Days & 25-Days

Last month, the government has already implemented several rationalization measures on both the supply and demand side, including enhancing refinery production, increasing the booking interval from 21 to 25 days in urban areas and up to 45 days in rural areas and prioritizing sectors for supply.

New LPG Cylinders Advisory:

In its regular briefing regards to West Asia war situation and supply of oil and gas products, the ministry issued public advisory and citizens awareness related to LPG on April 14. These are:

- Citizens are advised to avoid panic purchase of petrol, diesel and LPG and rely only on official sources for information.

- Beware of rumours and rely on official sources for correct information.

- LPG consumers are requested to use digital booking platforms and avoid visiting distributors.

- Citizens are encouraged to use alternate fuels such as PNG and electric or induction cooktops.

- All citizens are urged to conserve energy during their daily usage in the current situation.