Gas Cylinder New E-KYC Rules: No LPG Refills On Indane, HP, Bharat Gas Without E-KYC; How To Complete?

The gas cylinder e-KYC deadline has ended on September 14, 2026, and LPG customers are facing difficulties in their services. As per reports, customers will not receive Indane Gas, HP Gas and Bharat Gas at subsidised rates if they have not completed their LPG biometric Aadhaar authentication. The reports revealed that at least 3.16 crore LPG consumers have not completed Aadhaar biometric (BAA).

LPG Gas Cylinder Refills At Subsidised Rates Blocked

As per reports, the Oil Ministry, in its letter to Indian Oil, Bharat Petroleum and Hindustan Petroleum, highlighted that at least 3.16 crore domestic LPG customers are yet to complete their LPG biometric Aadhaar authentication.

According to the ministry, LPG subsidy benefits, including direct benefit transfers (DBT) and targeted subsidy refills for non-BAA customers, were halted from July 1, 2026. However, they have noticed that these consumers still continue to get LPG refills at regulated retail prices with subsidised benefits, which puts further pressure on the financial burden of the exchequer.

The ministry emphasised that 100% BAA compliance is required for prudent use of public funds.

Following this, the ministry has asked OMCs to impose two major rules.

Indane Gas, HP Gas, Bharat Gas LPG Refills Blocked

With immediate effect, OMCs are now blocking further LPG refills for customers who have not completed their LPG biometric Aadhaar authentication.

The ministry guidelines suggest that once the e-KYC is completed, the connection can be reactivated, and the LPG customers will then be able to avail refills at the regulated price with the applicable subsidy.

Gas Cylinder E-KYC Deadline:

Firstly, it needs to be noted that the government has extended the LPG e-KYC deadline for the fifth time in a two-month span. The new deadline for e-KYC is September 14th, which is another one-week's extension from the earlier deadline of September 7th. This will be the fifth extension in the e-KYC deadline. Prior to September, the earlier deadlines were August 16, August 23 and August 31.

Will Gas Cylinder E-KYC Deadline Get Extended?

So far, as per the latest notification of the ministry, the e-KYC window continues to be open for completion of the process. However, those who missed the September 14th deadline will not receive the LPG refills at subsidised rates or any refills at all until the process is completed.

Also, there have been no reports regarding the government planning to extend or announce a new deadline to complete e-KYC. As of now, the September 14th deadline remains effective.

Step-By-Step Guide To Complete eKYC of Indane Gas, Bharat Gas & HP Gas?

Indane Gas Cylinder Booking eKYC Aadhaar-Based Face Biometric:

Step 1: You can do your eKYC through the comfort of your home. For Indane Gas, you can do the process by downloading IndianOil One APP and AadhaarFaceRD App.

Step 2: Once the app is downloaded, open the IndianOil One app and sign up with your registered mobile number and email address.

Step 3: Then link your 16-digit LPG ID, available on your cash memo or subscription voucher. Your consumer details will appear.

Step 4: Then go to the home screen, and tap on 'My Profile'

Step 5: Ensure to check your LPG details in the sections under My Profile and then tap on re-KYC.

Step 6: Some instructions and conditions will appear on the screen. Read them carefully and provide your consent.

Step 7: Click on the tick box under the Face Authentication Advisories page. Then click on Face Scan button and complete the biometric Aadhaar verification process.

Bharat Gas Cylinder Booking eKYC Aadhaar-Based Face Biometric:

Step 1: For Bharat Gas, you will have to download Hello BPCL App.

Step 2: After downloading, open the app and register yourself.

Step 3: On the homepage, you will find the option of e-KYC.

Step 4: Tap on e-KYC. You will be directed to a page where you will be required to enter OTP verification. A six-number OTP will be sent to your registered mobile number. Enter it.

Step 5: Once verified, you will be required to read through terms and conditions before providing consent.

Step 6: Then click on proceed to complete the process.

HP Gas Cylinder Booking eKYC Aadhaar-Based Face Biometric:

Step 1: For HP Gas, download the HP Pay App for e-KYC and other LPG services. You can also do the process through Aadhaar FaceRD app.

Step 2: Open the HP Pay app, tap on the register and enter mobile number linked to your HP Gas account.

Step 3: Enter the OTP you received on your registered mobile number for verification.

Step 4: The next step is to set up a 4-digit MPIN which allows easy accessibility for future.

Step 5: Then log into the app using your MPIN, and allow location access.

Step 6: Head over to the 'MY HP' section and tap on LPG.

Step 7: You will find the e-KYC option there. Click on it which will take you to the terms and conditions page.

Step 8. Give your consent after reading carefully and then click on 'Capture Face' option.

Step 9: The Aadhaar FaceRD app will open. Allow it to scan your face. Follow the instructions shown on the screen and complete your e-KYC.

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