Gas Cylinder New Rules: Why Is OTP LPG Delivery Waived In Some Areas? How to Book Indane, HP & Bharat Gas

The government has announced a major relief to LPG users in some cyclone-affected areas. One of the biggest rule changes is the waiver of LPG delivery using OTP in the districts of Andhra Pradesh, which is being hit by back-to-back severe cyclonic storms like Arnab and now Murasu. The rule is imposed temporarily until further notice, while the LPG delivery OTP option continues to be mandatory in every other state of India.

LPG Cylinder Delivery OTP Exemption:

LPG users in 13 districts of Andhra Pradesh no longer need to give one-time password (OTP) authentication during LPG delivery. They are exempted from this rule temporarily. These customers can use the cash-and-carry facility, which allows them to directly purchase domestic LPG cylinders from local LPG distributors.

As of now, the rule is implemented across these districts until further notice. The list of the districts includes:

  • Srikakulam
  • Vizianagaram
  • Parvathipuram Manyam
  • Alluri Sitarama Raju
  • Visakhapatnam
  • Anakapalli
  • Polavaram
  • Dr. B. R. Ambedkar Konaseema
  • Kakinada
  • East Godavari
  • West Godavari
  • Eluru
  • Krishna

However, LPG OTP authentication continues to be mandatory in other districts and cities of Andhra Pradesh along with other states of India.

Andhra Pradesh witnessed a massive landfall last week due to the severe cyclonic storm Arnab, which resulted in 4,891 house damages and 3,046 hut damages. At least 351,724 hectares of crop area were impacted, while 23,211.5 hectares of horticulture area were also affected. At least 3 deaths were reported in the state due to the storm. Also, 264 schools were damaged, and 795 schools were used as temporary shelters as relief for impacted citizens. Around 79,000 acres of crops were reported damaged in the Associated Press account.

Now the state faces another severe cyclone called "Musaru" which is expected hit from November 2-4.

The delivery authentication code (DAC) or OTP is compulsory for LPG users when taking the delivery of their domestic LPG cylinders. The rule emerged since the West Asia conflict.

The main goal is to ensure that genuine customers receive their LPGs. It is to eliminate black marketing and hoarding while maintaining transparency in gas cylinder delivery. The Oil Ministry had said without an OTP, LPG delivery will not be possible.

How To Get Your Indane Gas, Bharat Gas, HP Gas LPG Delivery?

Step 1: You can open the mobile application of Indane Gas, Bharat Gas and HP Gas, depending upon which LPG you are using. Or you can visit their official website.

Step 2: Either website or mobile app, you will be required to login using your registered mobile number or LPG ID.

Step 3: Select the refill cylinder option to book. Then confirm your booking details before submitting for the order request.

Step 4: Once your booking is placed, you will receive a confirmation message which will have the booking number.

Step 5: After from this, you will also get updates of your delivery through notifications and SMS on your registered mobile number.

Step 6: Following this, you will receive a one-time password (OTP) on registered number for verification during the day of the delivery.

How to Book an HP Gas Cylinder Refill

1. HP Pay Mobile App: Download the HP Pay app from Google Play Store or Apple App Store.

2. HP Anytime (IVRS): Call 88888 23456 from your registered mobile number.

3. Missed Call: Give a missed call to 94936 02222 from your registered mobile number.

4. Website: Visit www.myhpgas.in.

5. UMANG Mobile App: Book through the UMANG app, available on Android and iOS.

6. WhatsApp: Send "Hi" to 92222 01122 from your registered mobile number.

7. Digital Payment Platforms: Book through Amazon, Paytm, PhonePe or any BBPS-enabled wallet or banking app under the Bill Payment/Utilities section.

8. Customer Service Centres: Contact your nearest Common Service Centre (CSC).

9. HP Gas Distributor: Visit your nearest HP Gas distributorship.

How to Book a Bharat Gas Cylinder Refill

1. IVRS Booking: Call 77150 12345 or 77180 12345.

2. WhatsApp Booking: Send "Hi" to 1800 22 4344 (BPCL Smartline).

3. SMS Booking: Send "LPG" to 77150 12345 or 77180 12345.

4. Mobile App: Download the Bharatgas app from Google Play Store or Apple App Store.

5. Booking Confirmation: You will receive an SMS containing the booking reference number and expected delivery date.

How to Book an Indane Gas Cylinder Refill

1. Website: Visit IndianOil's customer portal to book your refill.

2. Mobile App: Download the IndianOil ONE app.

3. SMS Booking: Send an SMS to 77189 55555. First-time users must register their mobile number through the prescribed SMS process.

4. IVRS Booking: Call 77189 55555 from your registered mobile number. Keep your 16-digit LPG consumer ID ready.

5. WhatsApp Booking: Type REFILL and send it to 75888 88824 from your registered mobile number.

6. Missed Call Booking: Give a missed call to 84549 55555 from your registered mobile number.

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