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HDFC Bank Notifies Loan Restructuring Process: Check Eligibility, Documents Required


The Reserve Bank of India (RBI) had permitted banks to provide a one-time resolution scheme to provide relief to individuals and businesses impacted by economic stress caused by the COVID-19 pandemic. A day after the State Bank of India (SBI) released a file answering FAQs on its scheme, HDFC Bank released its own on the restructuring scheme for its customers.

HDFC Bank Notifies Loan Restructuring Process: All You Need To Know


  • Individuals and Entities have to be classified as "Standard", but not in default for more than 30 days with the bank as on 1 March 2020 and continue to remain as standard across all its loans/facilities till date.
  • The customer has to be impacted financially by the COVID-19 pandemic in the form of reduction/ loss of income or cash flows.
  • The scheme for restructuring is open to all customers of the bank irrespective of the moratorium applied status subject to the borrower meeting the regulatory guidelines of restructuring.
  • Minimum outstanding balance required to convert the card/loan outstanding is Rs 25,000.

Note that the bank has the ultimate say in the eligibility and will review the reduction of income and its financial impact on the customer on the basis the documents/information provided showing the drop in cash flow due to the COVID-19 impact. The bank will assess the viability of the customer to pay the restructured EMIs basis the documents provided, before granting the restructuring. Apart from the viability calculations, the repayment track record of the customer and the responses given by the customer while availing moratorium earlier will also be factored in the restructuring decision.

Further, the bank may levy a fee if you choose to restructure your loan.

How to apply for restructuring the loan?

You may visit for the application link, which hasn't been updated yet. Retail individual customers can write to with their queries. Businesses can contact their relationship manager to apply.


The restructuring application form shall have the option to apply for one or all the loans by a single application on the bank's website.

Loan restructuring options that HDFC Bank will provide:

The balance tenure of the loan can be extended by a further period of a maximum of 24 months to ease monthly EMI repayment burden.

Documents needed

Documents on the current status of employment or business like salary slips and bank statement may be required. Self-employed borrowers/ entities can submit a bank statement, GST returns, income tax returns, Udyam certificate, etc.

In case of credit cards with EMI plans within the credit limit:

The entire credit card balance including the loans within the credit limit will be restructured and converted into a separate loan account

Those with Jumbo Loan facility on their HDFC Bank credit card:

May choose to restructure either the card balance or the Jumbo Loan or both the facilities.

Types of loans/customers are not eligible for restructuring:

  • Loans to individuals/entities for agricultural purposes and classified as agricultural loans by the bank
  • agricultural credit societies
  • financial service providers
  • Central, State and local government bodies
  • HDFC Bank employees
  • Exposures to housing finance companies which have already been rescheduled
Read more about: hdfc bank
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