IndiGo System Outage Disrupts Travel for Thousands of Passengers at Airports

On Saturday, numerous IndiGo passengers encountered significant delays due to a system outage lasting over seven hours. This disruption led to extended queues and prolonged waiting times for check-ins and baggage drop-offs at airports. Passengers shared images of crowded terminals and handwritten boarding passes on social media. By 6:00 PM, the airline announced that airport systems were operational but full normalcy would take some time.

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The slowdown began in the morning, affecting India's largest airline, which operates over 2,000 flights daily. The glitch impacted various services, including online bookings, web check-ins, counter check-ins, boarding pass issuance, and baggage drop-offs. Sources reported that the issue was first noticed around 11:15 AM at Mumbai airport.

System Outage Causes Passenger Frustration

Many passengers took to social media to express their frustration, with some claiming they missed their flights. "Our airport systems are up and running, and our airport services have eased out effectively. However, we kindly ask for your understanding as we work to restore our other applications," IndiGo stated in a post on X at 6:02 PM on Saturday.

Earlier in the day, IndiGo informed passengers via X that booking and web check-in options were temporarily unavailable due to the system outage. At 1:44 PM, the airline acknowledged experiencing a temporary slowdown across its network, affecting both the website and booking system.

Long Queues and Missed Flights

The system issues resulted in longer wait times for customers, including slower check-ins and extended queues at airports. One passenger claimed the problems began as early as 8:00 AM. "Do you have any clue how many people missed their flights? Have any care for others' problems? This looks more like a railway station and not an airport!" the passenger expressed on X.

Another passenger complained about being unable to complete web check-in for approximately eight hours. The widespread system issues affected thousands of passengers across various airports.

Despite efforts to resolve the situation, many passengers faced significant inconvenience throughout the day. IndiGo's communication on social media aimed to keep passengers informed while addressing their concerns during this challenging period.