Rules On Credit of Pension On The Basis of e-PPO Into The Account of Pensioners Simplified

According to an official memorandum (OM) issued on 12/07/2021 by the Ministry of Finance (MoF), the first credit of a pension into a pensioner's or family pensioner's account should be based on an e-PPO, with physical PPOs being verified afterward. According to the OM "it has been observed that the first credit of pension into the account of pensioner/family pensioner is delayed as the CPPCs of Banks await the receipt of the physical PPO for verification before starting the payment of benefits. The delay in crediting of pension to the pensioner's account due to this has been causing undue hardship to pensioners."

The MoF has also clarified in the OM that "with a view to streamline the process to expedite the payment of first credit, all the Heads of the CPPCs of Authorised Banks are hereby directed to ensure that the credit of the first pension into the account of pensioner/family pensioner is carried out immediately on the basis of e-PPO and e-SSA received from the CPAO. The physical PPO booklet and related documents will continue to be sent to CPPCs until further orders.

On receipt of the same, the CPPC of Banks will verify the details and if any differences are found between the e-PPO and manual PPO, the same should be intimated to CCP, CPAO within a month for necessary corrective action." The OM further added that "it may also be ensured that the e-Scroll for all payments of pension made is submitted the same day to CPAO while intimating RBI."