SpiceJet on Thursday announced its automated customer service as well as check in facility can also be availed over WhatsApp besides the company's website and mobile app. In the wake of coronavirus pandemic to ensure adherence to social distancing norms, the centre mandated online check-in for all passengers 48 hours to 60 minutes before departure of the flight.
"Ms Pepper", the airline's automated customer service agent, can be approached by passengers anytime on the mobile number 6000000006, said SpiceJet in a press release.
"WhatsApp "Hi" to Ms Pepper on your way to the airport and she will help you with the mandatory web check-in process without the need to visit SpiceJet's website and deliver your boarding pass directly to your mobile phone," it stated.
In addition the automated agent will attend to customer's queries over Whatsapp, said the airline, being available also on the company's site and mobile app. "As WhatsApp works well over slow and intermittent internet connections, customers can chat with Ms Pepper without worrying about being in a good network area," it noted.
Domestic passenger flights resumed operations from May 25 after a halt of 2 months due to the coronavirus-led lockdown. But to prevent transmission of the fatal virus, various rules have to be adhered to including mandatory online check-ins.