UP RERA Introduces Pre-Hearing Scrutiny for Faster Complaint Resolution

In a significant step towards expediting the resolution of real estate-related disputes, the Uttar Pradesh Real Estate Regulatory Authority (UP RERA) has implemented a pre-hearing scrutiny process for complaints. This initiative aims to streamline the complaint handling process, making it more user-friendly and conducive to speedy disposal of cases.

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Simplified and Comprehensive Complaint Filing Process

UP RERA has introduced revised Standard Operating Procedures (SOPs) on December 2, 2023, to enhance the complaint filing process. The new SOPs simplify the process while also making it more comprehensive. Homebuyers and promoters can now file complaints through the e-courts system provided by UP RERA.

Scrutiny of Complaints for Accuracy and Completeness

The legal division of UP RERA will meticulously scrutinize each new complaint and its accompanying attachments. This scrutiny ensures that the particulars of the complainant, promoter, respondent, and project are accurate and align with the information provided in the builder-buyer agreement (BBA) or allotment letter.

Verification of Supporting Documents

To ensure the validity of complaints, UP RERA will verify that consumers have submitted self-attested legible copies of all relevant documents. These documents may include the booking application, allotment letter, BBA, receipts of payment, bank statements, or account ledgers issued by the promoter. Additionally, consumers must provide self-attested copies of the loan sanction letter from the bank.

Communication of Objections and Rectification

Within seven days of receiving a complaint, the RERA office will scrutinize it and communicate any objections to the complainant. The complainant will then have fifteen days to rectify these objections. A reminder will be sent after fifteen days, granting an additional seven days for rectification.

Fit-For-Hearing Status and Forwarding to Benches

Once all objections have been rectified, the legal division of RERA will mark the complaint file as "Fit-For-Hearing" and forward it to the concerned Bench for further proceedings. However, if the complainant fails to rectify the objections even after reminders, the complaint file will be forwarded to the Bench with details of the pending defects. This may result in a delay in the speedy resolution of the grievance.

Benefits for Consumers and Efficient Case Disposal

UP RERA Chairman Sanjay Bhoosreddy emphasized the advantages of the new complaint scrutiny process for consumers. It empowers consumers to file complaints without relying solely on professionals. Moreover, once complaints are registered with all necessary documents, complainants will not need to repeatedly rectify defects or submit documents at later stages.

This initiative also aims to assist the Benches in expediting case disposal and delivering prompt justice to consumers. Bhoosreddy encouraged consumers and stakeholders to refer to the new SOP available on the UP RERA website while filing complaints and submitting supporting documents.

The implementation of pre-hearing scrutiny of complaints by UP RERA marks a significant step forward in enhancing the efficiency and effectiveness of real estate dispute resolution in Uttar Pradesh. By simplifying the complaint filing process, ensuring accuracy, and facilitating speedy disposal of cases, UP RERA is committed to protecting the interests of consumers and promoting a fair and transparent real estate sector.