Wipro Secures Multi-Million Dollar IT Transformation Deal with Etihad Airways for Enhanced Efficiency

Wipro, an IT services firm, has been chosen by Etihad Airways to spearhead a major technology upgrade. The UAE's national airline aims to modernise its systems through this collaboration. Although Wipro did not disclose the financial terms, the contract spans five years and involves a multi-million-dollar investment in IT transformation and cost optimisation.

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Wipro will facilitate the transition from outdated systems, enhancing efficiency in areas like workplace, network, infrastructure, and service management. The company plans to implement its FullStride Cloud solution, which will offer Etihad Airways real-time insights into resource usage. This will boost operational agility and scalability for their global operations.

Generative AI Integration

The integration of Generative Artificial Intelligence (GenAI) modules is a significant aspect of this project. These modules will automate data centre operations and provide conversational support to users. GenAI will also manage devices intelligently, optimising performance and addressing potential issues proactively.

Etihad Airways will benefit from access to Wipro's Innovation Lab in the UAE. This facility will be crucial in advancing their technology to meet the changing needs of their global operations. Wipro has been active in the Middle East for over 20 years, employing thousands and offering opportunities to local talent to serve regional clients effectively.

The partnership between Wipro and Etihad Airways marks a significant step in technological advancement for the airline. By leveraging Wipro's expertise, Etihad aims to enhance its operational capabilities and maintain competitiveness in the aviation industry.