BIG EPFO Update: How To Use All New EPFO WhatsApp Feature? Here’s What We Know So Far

EPFO Update: The Employees' Provident Fund Organisation (EPFO) is planning to roll out select services for its subscribers via WhatsApp. The move aims to expand outreach and streamline member services, Union Labour and Employment Minister Mansukh Mandaviya said.

Addressing the media in New Delhi, Mandaviya said that under the Nidhi Aapke Nikat Programme, said that the EPFO is planning to use WhatsApp platform with the objective of enhancing outreach and streamlining member service.

How To Use EPFO Via WhatsApp?

EPFO has not released any official notification regarding its WhatsApp service for PF subscribers. As per the All India Radio (AIR) report, EPFO's WhatsApp service would help in assisting members covered under the Pradhan Mantri Viksit Bharat Rozgaar Yojana who still had unresolved issues.

Those facing problems due to incomplete Aadhaar authentication or inactive Direct Bank Transfer for Aadhaar linked bank accounts would receive targeted help directly through Whatsapp.

EPFO Steps Up Work To Cut Litigation

EPFO has stepped up work to cut litigation and clear cases faster. Pending consumer disputes fell from nearly five thousand on 1 April 2024 to over two thousand six hundred on 31 March 2025. Overall litigation pending with EPFO dropped from more than thirty one thousand to twenty seven thousand cases.

Mansukh Mandaviya explained that officials used the Nidhi Aapke Nikat programme to flag sensitive matters early. Cases identified in advance were pushed for quicker hearings across different legal forums. According to the Minister, this focused approach produced the lowest litigation pendency level recorded within EPFO so far.

Shram Suvidha 2.0, Samadhan 2.0

The Ministry of Labour and Employment has introduced updated digital platforms to improve subscriber experience. Revamped Shram Suvidha 2.0 and Samadhan 2.0 portals were launched to strengthen labour law compliance. The portals aimed to improve grievance redressal systems while supporting ease of doing business for employers and establishments.

How To Update Bank Details With EPFO?

When you switch your salary account, don't forget to update the bank account linked to your provident fund. Here are the key steps to update salary account details on EPFO records.

-The first step is to ensure that your new salary account is active and you are receiving salary in the new bank account. Ensure that KYC-compliant, and matches the name format on your Aadhaar and EPFO profile.
-Joint accounts should be set as "either or survivor."
- Verify that mobile banking and SMS alerts are functional, as these are crucial for OTPs and alerts during the process. Name or initial mismatches often cause KYC rejections and delays in claims.
-After ensuring that your new salary account is active and functioning properly, now log into the EPF member e-sewa portal using your UAN password, and captcha.
-Navigate to the "Manage" menu, select "KYC," and update your bank details.
-Enter your new account number, name as per bank records, and the correct IFSC code.
-Save the changes. Initially, the status will show as "pending," awaiting employer approval. After that, EPFO verifies the account with the bank before marking it "approved."