IRCTC Warns Customers Against Malicious Mails: Here's What You Should Do

IRCTC, the ticketing partner of the behemoth national carrier Indian Railways has issued a warning for its customers against fraudulent mails currently in circulation claiming to be from the PSU. In this regard, the company says that customers on receipt of any such mail from unknown sources should refrain from opening the attachment attached to the mail as it is malicious and can be carrying a virus that could harm your mobile, desktop or laptop.

"Any emails sent from IRCTC to its users, will not have any attachments, and will be signed by an individual by name. Never open attachments from unknown sources. For your safety, it is advised to delete any such suspicious mails," it said. IRCTC has advised users to delete such mails on an immediate basis.

Additionally, the e-ticketing interface recently informed that it is working out ways to reduce service charges for passengers paying via BHIM or UPI applications including Google Pay, PhonePe or Paytm. The company said convenience fee will be fixed at Rs. 10 per passenger in case of non-AC coaches and Rs. 20 for AC coaches including the first class.

Currently, for payments made via UPI or BHIM app, the ticketing arm charges Rs. 15 and Rs. 30, for non-AC and AC tickets, respectively per customer.

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