Pay LIC Premiums Online via WhatsApp Anytime, Anywhere! LIC Launches WhatsApp Bot Premium Payment Feature

The Life Insurance Corporation of India (LIC) has introduced a new online feature for premium payments via WhatsApp Bot, effective from 9th May. This initiative provides an additional method for LIC customers to pay their premiums online. Registered users can utilise the WhatsApp number to check policies due for payment and complete transactions using UPI, net banking, or cards directly within the WhatsApp bot. This initiative is part of LIC's ongoing digital transformation efforts to enhance customer convenience.

LIC WhatsApp Bot Payment Facility

Customers registered on the LIC portal can utilise this service by messaging 'HI' to the WhatsApp number 8976862090. Through this interaction, they can identify policies due for payment and complete transactions using UPI, net banking, or cards directly within the chat interface.

Siddhartha Mohanty, Chief Executive Officer (CEO) and Managing Director (MD) of LIC, emphasised that this service will simplify premium payments for customers. He announced, "This option will provide ease of operations for LIC's Customers and will be a handy tool to pay LIC premiums from anywhere, anytime through the fast growing medium of WhatsApp. This option will help to enhance efficiency and productivity ensuring better services to LIC's customers. LIC's customer portal has over 2.2 crore registered policyholders, with over 3 lakh customers logging in every day for availing various online services."

How to avail LIC WhatsApp services?

To access these services, policyholders must first register on the LIC portal at www.licindia.in. They need their policy numbers and installment premiums ready. A scanned image of their PAN card or passport is also required for registration.

The registration process involves creating a user ID and password. Once logged in, users can add their policies under 'Basic Services'. For more advanced features, they must complete a three-step process involving form submission and document uploads.

Steps to Registration for LIC WhatsApp Services:

Existing users can log in with their credentials to register for Premier Services. The process includes filling out a registration form with basic details and providing PAN or passport information. Users must print, sign, and scan the form along with KYC documents before uploading them on the portal.

An acknowledgement SMS and email are sent after successful document submission. Verification by Customer Zone officials takes up to three working days. Once verified, users receive confirmation via email and SMS.

The Indian government established LIC in 1956 as a statutory body to provide life insurance and financial services. At present, LIC is the country's largest insurance provider and a major institutional investor. Its online customer portal has over 2.2 crore registered users, with more than 3 lakh logging in daily to access various services.