ATM Transactions

The number of free transactions permitted per month at ATMs other than those of the ATM Card-issuing banks is currently 3. Beyond this there is a charge that is applicable.

Savings Account

A savings or current account will be treated as inoperative or dormant if there are no transactions in the account for a period of two years. If you have multiple accounts, make sure that you do few manual transaction in a year.

Cheque Validity

The validity period of cheques, drafts, banker's cheques has been reduced from six months to three months from the date of the instrument. If once the cheques is issued it should be presented within 3 months or else it is called stale cheque and cannot be presented.

ATM-Debit card

ATM transactions, by the ATM Card-issuing banks, is 7 working days from the date of receipt of a customer complaint. A customer is entitled to receive Rs 100 for each day as compensation for delay only if a claim is lodged with the issuing branch.

Online Alerts

Banks are mandated to send online alerts to the card-holders for all card related transactions, irrespective of the amount.

Make sure you receive updates through SMS and mail on any transaction you do, irrespective of the online or offline transaction.

Aadhaar linking

Aadhaar is gaining popularity as most of the banks, financial institutions reduce the KYC process if an individual is having an Aadhaar number. With banks opting for e-KYC where aadhaar will be a mandatory document.

Passbook

Banks are required to invariably offer pass book facility to all its savings bank account holders. One can register a complaint, if the bank is not offering the same.

Foreclosure fees

As per rules, banks are not permitted to levy foreclosure charges  or pre-payment penalties on floating rate home loans. However, they can on fixed rate home loans. Please check with your bank before applying for home loan.